What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Angela Scribe?
Job Title: Entry-Level Customer Service Assistant
Job Summary:
We are seeking a friendly and enthusiastic Entry-Level Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, providing support and resolving inquiries to ensure an exceptional customer experience. This is a great opportunity to develop your customer service skills in a supportive and dynamic environment.
Key Responsibilities:
- Greet and assist customers via phone, email, live chat, or in-person.
- Handle customer inquiries, complaints, and issues with professionalism and efficiency.
- Provide accurate information about products, services, and policies.
- Process customer orders, returns, and refunds.
- Document and escalate unresolved issues to the appropriate team or supervisor.
- Maintain up-to-date knowledge of company offerings and procedures.
- Collaborate with team members to ensure customer satisfaction.
- Perform other administrative duties as required.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Strong communication skills, both written and verbal.
- Positive attitude and a commitment to providing excellent customer service.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with basic computer applications (e.g., Microsoft Office, email).
Salary : $745 - $1,150
