What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Angela Scribe?
Job Title: Entry Level Customer Service Assistant
Job Summary:
We are seeking an enthusiastic and dedicated Entry Level Customer Service Assistant to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and eager to learn and grow within the customer service field. As an Entry Level Customer Service Assistant, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing product information.
Key Responsibilities:
- Assist customers with inquiries and provide accurate information about products and services.
- Resolve customer issues promptly and effectively while ensuring a positive experience.
- Maintain and update customer records and information in our database.
- Monitor customer feedback and engage with clients for service improvements.
- Facilitate communication between customers and internal teams to address issues or concerns.
- Participate in training sessions to improve customer service skills and product knowledge.
Qualifications:
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computers and customer service software.
- Excellent problem-solving skills and attention to detail.
- Ability to work well in a team and foster positive relationships with colleagues and customers.
Salary : $18 - $24
