What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Beacon Box?
About Us
Welcome to Beacon Box , your trusted partner in innovative marketing solutions. At Beacon Box, we specialize in delivering dynamic strategies that illuminate your brand’s unique voice and amplify its impact. Guided by creativity, data-driven insights, and a passion for excellence, we’re committed to helping businesses of all sizes navigate the ever-evolving marketing landscape with confidence.
We are seeking a dedicated and customer-focused Entry Level Customer Service Assistant to join our team in Austin, TX. This role involves providing top-tier support to customers, handling inquiries, resolving issues, and ensuring a smooth and enjoyable customer experience.
Key Responsibilities :
Serve as the first point of contact for customer inquiries via phone, email, and chat.
Assist customers with order placement, product details, and subscription management.
Handle complaints, troubleshoot problems, and escalate complex issues as needed.
Maintain accurate customer records and update account information.
Process returns, exchanges, and refunds according to company policies.
Collaborate with other departments to improve customer satisfaction and service efficiency.
Qualifications :
High school diploma or equivalent; associate’s degree preferred.
Previous customer service experience is a plus but not required.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
A positive attitude and willingness to learn.
Benefits & Compensation :
Competitive salary ($38,000 - $50,000 per year, depending on experience).
Health, dental, and vision insurance.
Paid time off and holidays.
Employee discounts on subscription boxes.
Opportunities for career growth within the company.
Salary : $38,000 - $50,000
