What are the responsibilities and job description for the Veterinary Triage Medical Contact Center Representative position at Animal Emergency & Referral Center of Minnesota?
The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for Full-Time Medical Contact Center Representatives to add to our team.
Why AERC?
AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24 / 7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.
We offer excellent compensation and benefit packages, and our company culture emphasizes a healthy work / home / family integration. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn, and that difficult cases help us grow our skills and knowledge.
If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.
Role Title : Veterinary Triage Medical Contact Center Representative
Department : Contact Center
Shift : Day (6 : 30A-4 : 30PM) / Evening (2P-12A) - three to fours days a week
- Weekends require, no more than 50% per month
- Holidays required, no more than four per year
Shift Differential : Eligible for Weekend & Evening Shifts
Benefits : Medical, Dental, Vision Insurance provided at up to 80% covered by AERC. Short-Term, Long-Term Disability, Life Insurance, and EAP provided at no additional cost to you. PTO accrual based on tenure. Uniform, Pet, Continued Education stipends and so much more!
The primary function of the Medical Contact Center Representative in the Services Department is to provide exceptional care of both patient and clients by service as an extension of the veterinarian. Additionally, the Contact Center Representative is expected to promote professional growth through education and learning opportunities. The position will report directly to the Contact Center Team Support Manager.
Your Skills & Experiences : Who are we looking for?
Teamwork and Development
Client Service
Continued Professional Development
How to Apply :
So, what are you waiting for? Click that apply now button and get started! We make every effort to respond within three business days, so we won't keep you waiting.
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Salary : $18 - $25
