Job Description
Job Description
Description
Animal Emergency & Specialty Center of Knoxville is dedicated to providing high-quality emergency and specialty veterinary care to pets in need. We are seeking a compassionate and detail-oriented Evening Client Service Representative to join our team. In this role, you will serve as the primary point of contact for clients during evening shifts, ensuring that every client interaction is handled with professionalism, empathy, and efficiency. This position is ideal for candidates with prior veterinary client service experience who want to contribute to a supportive and high-energy work environment.
What We Offer
Schedule :
- Evening shifts , including weekends and potential holidays. Flexibility is required to accommodate varying shift schedules based on the center's needs.
- Competitive hourly wage based on experience.
- Opportunities for professional development and continuing education in veterinary client services and medical administration.
- Employee discounts on veterinary services and products for personal pets.
- Comprehensive benefits package , including :
Health, dental, and vision insurance.
401(k) retirement plan with employer match.Accident and life insurance options.Supportive work environment that promotes work-life balance and employee well-being.Opportunity to work in a dynamic, fast-paced setting with an experienced and compassionate team of veterinary professionals.At Animal Emergency & Specialty Center of Knoxville , we are passionate about delivering high-quality emergency and specialty care to pets in need. By joining our team, you will play a vital role in ensuring that clients and their pets receive the best possible care and service during times of urgency. If you are looking for a rewarding career in a supportive and team-oriented environment, we invite you to apply today.
Key Responsibilities
Client Interaction and Engagement :
Serve as the first point of contact for clients arriving during evening hours, welcoming them warmly and addressing their concerns and inquiries with compassion and professionalism.Manage client check-ins and check-outs efficiently, ensuring a seamless experience for both clients and patients.Provide clients with timely updates regarding their pets' status, treatment plans, and anticipated outcomes.Address any client questions, ensuring that they feel informed and supported during their pet's emergency or specialty care visit.Point of Sale and Financial Transactions :
Process all point-of-sale transactions, including billing, payment collection, and handling of financial records.Verify client and pet insurance information, assist with insurance claims, and set up payment plans when necessary.Ensure that all financial transactions are accurately recorded and maintain proper documentation in accordance with center policies and procedures.Client Education and Support :
Provide clients with clear and compassionate explanations of emergency procedures, treatment plans, and post-care instructions to ensure understanding.Educate clients on the proper use of medications, follow-up appointments, and preventive care to promote optimal health and well-being for their pets.Address and resolve client concerns or complaints promptly, working to de-escalate tense situations and escalate issues to management when appropriate.Operational Duties :
Maintain a clean and organized reception area, ensuring it is welcoming and efficient for all clients and visitors.Handle client information with confidentiality, adhering to privacy standards and ensuring accurate documentation of all interactions.Assist with the preparation and maintenance of medical records, ensuring that all client interactions are properly recorded and updated.Coordinate with veterinary staff to facilitate timely and efficient patient care, including communicating between clients and medical teams.Emergency and Specialty Care Coordination :
Facilitate communication between clients and veterinary staff during emergencies, ensuring accurate and timely relay of information regarding patient status and treatment.Assist in coordinating specialty consultations and referrals, providing clients with relevant information and answering questions about the next steps in their pets' care.What We Are Looking For
Experience :
At least one year of prior experience in a veterinary client service position, preferably in an emergency or specialty care setting.Proven track record of exceptional client service and effective communication, particularly in high-pressure situations.Skills and Competencies :
Interpersonal Skills : Excellent communication and listening skills, with the ability to manage client interactions calmly and professionally, even in stressful or emotional situations.Technical Skills : Proficiency with point-of-sale systems and financial transactions.Organizational Skills : Strong attention to detail, with the ability to handle multiple tasks in a fast-paced environment.Time Management : Ability to prioritize tasks and manage time effectively during busy evening shifts.Education and Certification :
High school diploma or equivalent required. Additional certifications in customer service, veterinary care, or medical administration are a plus.Personal Attributes :
Compassionate and client-focused, with a genuine passion for supporting pets and their families.Ability to work both independently and as part of a collaborative team, particularly during evening shifts.Flexibility to adapt to changing priorities and manage various tasks as needed.
