What are the responsibilities and job description for the Service Technician position at Animal Health International?
As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Responsibilities and Essential Job Functions
Equipment Installation and Repair
Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)
Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
Responsible for software / network installation projects for current and new customer sites.
Prepare for and perform standard system installations and test the functionality of all components.
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
Complete all required service forms, records, and documentation as required.
Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
Inventory & Asset Management
Prepare list of necessary equipment for each installation and service request.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
Manage vehicle inventory and restock as necessary.
Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
Performs all other duties as assigned
Travel and On-Call :
This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
Job Qualifications
High school diploma or equivalent.
0-2 years prior experience in a technical, software, or related field
Valid driver’s license and clean driving record required
Ability to design, install, and configure / troubleshoot simple wired and wireless networks.
Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
Able to climb heights 17’ to 200’
Able to lift 55 lbs.
Strong customer service skills.
Computer skills, including MS Office and other software systems.
Preferred Qualifications
Associates degree in a computer related field.
Two years of related experience is a plus.
Experience working in Animal Agriculture
Troubleshooting Windows operating system.
Wireless networking experience preferred.
