What are the responsibilities and job description for the Contact Center Representative - Part-Time position at Animal Medical Center of Mid-America?
Join our team at the Animal Medical Center of Mid-America as a Part-Time Contact Center Representative and be a part of our mission to provide exceptional care and support to our clients and their furry companions. We are looking for a dedicated and compassionate individual who is committed to delivering outstanding customer service.
As a Contact Center Representative, you will play a crucial role in ensuring a positive experience for all our callers. Your responsibilities will include answering incoming calls and electronic communications, scheduling appointments, and providing assistance with inquiries. To excel in this role, you must maintain accurate records in our databases, handle cashier duties, and prioritize client and patient confidentiality.
This position requires a part-time commitment of 25 hours per week, spread across five-hour workdays. Although not mandatory, preference will be given to candidates with availability on Saturdays. shift times would range from 10-3, 11-4, and 12-5. Starting pay is $16/hr.
Key Duties:
- Answer incoming phone calls and electronic communications promptly and professionally.
- Maintain accurate records in AMCMA databases to ensure efficient operations.
- Schedule appointments to accommodate our clients' needs.
- Handle cashier duties to streamline the check-out process.
- Uphold strict confidentiality regarding client and patient information.
Our hospital stands out in the industry, and here's why:
- We are proudly affiliated with the Humane Society of Missouri.
- Our veterinary clinic has been serving the public since 1923.
- Among the limited number of AAHA accredited non-profit veterinary hospitals nationwide, we operate two of them.
- Our commitment to Feline Friendly certification and Fear Free practices ensures a stress-free environment for our patients.
- Every day, the proceeds from AMCMA contribute to the rescue, rehabilitation, and adoption of HSMO animals.
As an employee of Animal Medical Center of Mid-America, you'll enjoy the following discounts after completing 90 days of employment:
- 40% off veterinary services to take care of your beloved pets.
- 15% off prescription diets to maintain their health and well-being.
- $50 off adoptions at HSMO, so you can expand your furry family.
- 10% off our gift shop for your convenience.
- Access to Purina for Professionals, ensuring top-quality pet nutrition.
Join us at the Animal Medical Center of Mid-America and become a valuable part of our caring and compassionate team. Apply now and help us continue to provide outstanding service to our community and its beloved pets.
