What are the responsibilities and job description for the Client Service Call Center position at Animal Medical Center?
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Wellness resources
"At the Animal Medical Center, we strive for excellence in pet healthcare, while exceeding our client's expectations, in a Christ-centered environment"
Our Client Service Call Center is on the lookout for a friendly, dedicated, hardworking, punctual and compassionate team player to join our team. This position will require an ability to work independently, and with a team as a Client Service Specialist.
Our Client Service Call Center is on the lookout for a friendly, dedicated, hardworking, punctual and compassionate team player to join our team. This position will require an ability to work independently, and with a team as a Client Service Specialist.
About Us:
Animal Medical Center (AMC) is the oldest veterinary clinic in Hattiesburg, serving the community since the 1950’s! AMC has provided extended weekday emergency hours and 24-hour weekend care for over 22 years! With a team of 11 veterinarians, Animal Medical Center has the staff and facilities to provide everything from routine exams to intricate surgeries. Our center has capabilities such as ultrasound, CT, digital radiographs, surgical laser, oxygen cages, ventilators, a full diagnostic laboratory, and more. We offer services from preventative and maintenance care to special services like ICU care, laparoscopic, neurologic, cardiothoracic, orthopedic, and oncological surgeries.
Animal Medical Center (AMC) is the oldest veterinary clinic in Hattiesburg, serving the community since the 1950’s! AMC has provided extended weekday emergency hours and 24-hour weekend care for over 22 years! With a team of 11 veterinarians, Animal Medical Center has the staff and facilities to provide everything from routine exams to intricate surgeries. Our center has capabilities such as ultrasound, CT, digital radiographs, surgical laser, oxygen cages, ventilators, a full diagnostic laboratory, and more. We offer services from preventative and maintenance care to special services like ICU care, laparoscopic, neurologic, cardiothoracic, orthopedic, and oncological surgeries.
What to Expect:
Quality medicine: Animal Medical Center is a state-of-the-art hospital with all the bells and whistles. Our goal is to practice the GOLD STANDARD of medicine, performing advanced techniques, and be the leaders in providing excellence in pet healthcare and exceeding client expectations.
Quality medicine: Animal Medical Center is a state-of-the-art hospital with all the bells and whistles. Our goal is to practice the GOLD STANDARD of medicine, performing advanced techniques, and be the leaders in providing excellence in pet healthcare and exceeding client expectations.
Appreciation: Our Doctors and technicians truly value each individual team member for who they are and each unique experience they bring to the team. They love to celebrate wins big or small.
Position Responsibilities:
Position Responsibilities:
- Provide concise, friendly service through outbound calls on behalf of Animal Medical Center
- Effective communication (written and verbal) with strong closing skills
- Educate clients on patient preventative care including vaccines, lab testing and dentistry
- Schedule veterinary appointments using Cornerstone veterinary software
- Ability to troubleshoot and provide solutions
- Work independently in a friendly and supportive environment
- Provide excellent client service and telephone etiquette
- Answer and facilitate clinic phone calls to serve the client efficiently and effectively
- Other duties and projects as assigned
About You:
- Client Service Specialist play an integral role in our hospital by providing effective communication and service to our clients and patents through important veterinary care reminders
- Must have a high school diploma
- Minimum of 1 plus years in call center or reception work in a veterinary practice
- Professional work-ethic, accurate, and detailed multi-tasker
- Great time management, problem solving skills, ability to overcome objections, and able to adapt to a changing environment
- It is important to our team to find the RIGHT fit. We want to find someone that shares our same goals and values, someone who is friendly, compassionate, dependable, easily motivate and truly wants to make a difference.
Preferred Experience:
- Veterinary or healthcare
- Cornerstone veterinary software
- Must be able to work at computer for long periods of time, including using the keyboard and mouse
- Must be comfortable speaking with people on the telephone, answering calls, and juggling multiple phone lines
Anticipated Schedule:
- Full time position: 10:00 a.m. - 7:00 p.m. Monday - Friday/40 hrs per week
Benefits:
- 401k
- Medical/Dental/Vision
- Short/Long term disability
- Vacation
- Paid holidays and time and a half pay for holidays worked
- Employee pet discount
- Uniform allotment
- Enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories through our BenefitHub app
- Pet food discount through Hill’s Pet Nutrition, Royal Canin, and Purina
Compensation: We believe that each team member should be compensated considering their knowledge, skills, and experiences. We expect the range for an experienced call center team member to be $11-13 per hour.
For more information about our hospital, please visit: https://www.animal-er.com/
- Due to the number of telephone calls inquiring on application status, we are not able to return every phone call. Be assured that we review every application received. You will either receive a telephone call for a phone interview or email referring to why your application has not gone further in the application process. If you do call about your application status, a message will be taken and forwarded to the proper personnel, however, a follow up phone call cannot be guaranteed.
Salary : $11 - $13
