What are the responsibilities and job description for the Legal Client Intake Specialist (Call Center - Onsite) position at Wilshire Law Firm?
Legal Client Intake Specialist (Call Center - Onsite)
Wilshire Law Firm, is a distinguished, award-winning legal practice with over 15 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are committed to upholding the highest standards of Excellence and Justice, we are United in our dedication to achieving the best outcome for our clients.
The Opportunity
Our Intake department is the first point of contact for potential clients. The Intake Representative responds to questions from potential candidates, listens to, gathers and documents all relevant information. This role requires the ability to be empathetic and understanding while letting potential clients know how the firm can meet their needs.
This position has the potential to earn bonuses of over a thousand dollars a month if goals are met.
Training & Work Schedule (Includes Holidays & Weekends)
Training Schedule : Monday - Friday from 8 : 30am - 5 : 30pm (3 weeks)
Shifts Days : Tuesday – Saturday, or Sunday - Thursday.
Shifts : 12 : 00pm - 9 : 00pm, 3 : 00pm - 12 : 00am, or 11 : 00pm - 8 : 00am
Key Responsibilities
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
- Work with the firm’s intake management team to determine viability of potential cases.
- Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
- Build relationships with potential clients and vendors.
- Deliver customized, targeted sales strategies to ensure monthly goals are met.
- Update the firm’s database in a timely manner with accurate data.
- Upload and share pertinent documents appropriately.
Your Skills :
Our Benefits :
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Salary : $47,840 - $56,160
