Thrift Store Manager

Thrift Store Manager

Monroe County Friends of Animals (MCFA) is a 501(c)(3) nonprofit volunteer organization with a mission to provide for and continuously improve the health, happiness, and fortunes of the homeless and abandoned cats and dogs in Monroe County. MCFA owns and operates the Eastbourne Animal Center in Madisonville, TN.

Job Summary:

The Thrift Store Manager is a full-time leadership role responsible for the daily operations of the MCFA thrift store. This role ensures a profitable and welcoming environment that supports the organization’s mission. It involves staff management, inventory oversight, customer service, marketing, and financial accountability.

Responsibilities:

Store Operations Management

• Open and close the store per established procedures.
• Ensure the store is clean, organized, and fully stocked.
• Monitor and manage inventory, including accepting, sorting, and pricing donations.
• Maintain accurate records of sales, deposits, and expenses.
• Implement strategies to maximize revenue and reduce waste.
• Ensure the store complies with all health and safety regulations.

Volunteer Supervision

• Recruit, train, and schedule volunteers.
• Manage team performance, providing coaching and feedback as needed.
• Foster a positive and inclusive work environment.
• Conduct regular staff meetings to communicate store goals and updates.

Customer Service

• Deliver excellent customer service, addressing concerns and resolving issues promptly.
• Develop relationships with regular customers and donors to encourage repeat business.
• Handle returns, complaints, and any challenging situations professionally.

Marketing and Promotion

• Plan and execute marketing initiatives, including sales, events, and social media campaigns.
• Create attractive displays to promote sales and highlight special items.
• Engage with the community to promote the store and attract new donors and shoppers.
• List available items on eBay, Poshmark, or other online sites to increase sales.

Financial Management

• Monitor sales performance and prepare weekly, monthly, and annual financial reports for the Board of Directors.
• Prepares and reviews daily register and Bank deposits.
• Manage the store budget, including payroll, supplies, and other operating costs.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3 years of retail management experience.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficiency in point-of-sale (POS) systems and inventory management software.
• Ability to lift and move items up to 50 pounds.
• Knowledge of merchandising and marketing strategies.
• Ability to work flexible schedules to meet business needs.

Skills and Attributes

• Exceptional customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Passion for sustainability and community service.

Physical Requirements:

While performing this job, the employee is regularly exposed to the general public in a retail store environment. This position requires prolonged standing, walking, reaching, twisting, turning, kneeling, bending, squatting, stooping and lifting.

Job Type: Full-time

Pay: $17.14 - $19.23 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Madisonville, TN 37354 (Required)

Ability to Relocate:

• Madisonville, TN 37354: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19