What are the responsibilities and job description for the IT Operations Manager position at Anisa?

Job Description

THE COMPANY

Mission : To deliver the most meaningful beauty products and innovations by leading the industry forward in thoughtful design and state-of-the-art, responsible manufacturing, while passionately giving back to the communities where we live and work.

Vision : Our legacy of excellence connects everyone, everywhere to inspiring, sustainable beauty products and experiences.

ANISA INTERNATIONAL IS THE TRUSTED LEADER IN COSMETIC BRUSH DESIGN AND MANUFACTURING.

At Anisa, we have built a reputation for creating the highest standard of innovative, quality-driven products in the beauty brush space and attribute this success to a focus on strong customer relationships and partnerships, and an unyielding commitment to transparency within the manufacturing process.

Our fully owned manufacturing facilities in Tianjin and Jinghai, China serve as the “crown jewels” of our success. Through substantial investment in social and environmental sustainability, both of our state-of-the-art facilities offer the finest in operational excellence and advanced manufacturing practices, while maintaining the sanctity of the ancient art of brush making.

Our founder Anisa’s passion for the ethical treatment of animals and their well-being has led our company’s efforts to be the first to transition the industry from animal hair to man-made fibers that outperform any cosmetic brush on the market.

We work with more than half of the world’s most influential beauty brands, and our roster includes 700 incredible brands over the last 32 years.

In continued pursuit of our vision, we expanded into direct-to-consumer brands in 2019, first through Anisa Beauty, shortly followed by the launch of Rose and Ben Beauty.

About our Founder :

Anisa Telwar Kaicker founded our organization in 1993 from humble beginnings, Anisa International is the only self-funded and female-owned cosmetic brush manufacturer in the world.

The Team

At Anisa, Business Operations - IT is the backbone of our organization, ensuring the seamless functioning of privacy and security measures, robust process and platform management, and efficient IT administration and team support. Our mission is to uphold the highest standards in safeguarding sensitive information, optimizing critical business processes, and providing strategic guidance and technical assistance to empower our teams. We are dedicated to fostering a secure and productive digital environment, driving innovation, and enabling our company to thrive in a rapidly evolving technological landscape.

POSITION SUMMARY

Anisa International is seeking a results-driven IT Operations Manager with a strong analytical mindset and expertise in enhancing operational efficiency through technology. This key role will involve shaping IT infrastructure, identifying gaps, mitigating risks, and championing IT security best practices. The ideal candidate will have extensive experience in enterprise-level device and platform management, cybersecurity, CRM, ERP systems, and other critical IT domains, enabling them to support cross-functional teams and drive impactful change.

Reporting to the Chief Administrative Officer (CAO), the IT Operations Manager will oversee the management of networks, hardware, software, and IT processes, with a focus on SaaS platform optimization, data management, and cybersecurity. The role will also manage employee onboarding / offboarding, access controls, help desk programs, and respond to end-user requests while ensuring platform efficiency across the organization. Collaboration with the IT Manager at our China Tianjin facility will be essential for standardizing IT infrastructure, security, and maintenance practices across regions.

Key Responsibilities :

IT Infrastructure & Platform Management :

In collaboration with the Chief Administrative Officer (CAO), analyze business requirements, develop, and oversee tailored IT solutions to meet the company's platform needs. This involves continuously monitoring the performance of IT systems and SaaS platforms, ensuring that they are optimized for efficiency and productivity. The IT Operations Manager will provide data-driven recommendations for system improvements, manage updates and upgrades, and continually look for ways to reduce risk for all SaaS platforms, troubleshooting any issues that may arise to minimize disruptions.

Network & IT Management :

Oversee the company’s IT network, including firewalls, VPN, routers, and operating systems, ensuring security, performance, and maintenance. This role involves managing hardware inventory, resolving network issues promptly, providing remote support, and ensuring smooth onboarding / offboarding processes. Additionally, the manager will maintain vendor relationships, ensure SLA compliance, and support daily IT operations, including troubleshooting and upgrades.

Privacy & Security :

Ensure the highest standards of security and data privacy across all IT systems and platforms, championing the company’s privacy policies and staying informed on evolving regulations. This role includes conducting regular risk assessments, audits, and implementing security improvements, while collaborating with teams to integrate privacy and security into business operations. Additionally, the manager will develop and maintain business continuity, incident response, and disaster recovery plans, ensuring alignment with international data privacy regulations such as GDPR.

Global Coordination :

Lead weekly meetings with IT stakeholders in China to ensure alignment in systems, documentation, and best practices, while providing guidance and support to the China IT team on key IT initiatives.

Training & Documentation :

Develop and deliver training to maximize the effective use of systems and platforms, while creating, updating, and communicating IT standard operating procedures. Additionally, the role includes maintaining comprehensive documentation for all hardware, software, and network configurations to ensure consistency and efficiency across the organization.

Qualifications :

Bachelor’s Degree in Computer Technology or a related field.

Advanced training in systems management and cybersecurity.

5-7 years of progressive IT management experience, including network and security management.

Demonstrated expertise in managing sensitive data with the utmost trust, integrity, and confidentiality.

Proficiency with Okta, PowerShell, and device management platforms like Kandji and CrowdStrike.

Strong analytical, problem-solving, and interpersonal skills.

Excellent verbal and written communication abilities.

Ability to manage facility IT related vendors.

Experience with Microsoft Exchange & Server, Box, Salesforce, NetSuite, and Monday.

Ability to travel to China, as needed.

After hour support is requested, as needed.

Familiar with security best practices and common frameworks including but not limited to OWASP, Zero Trust Architecture, COBIT 2019 and ISO 27001, data privacy frameworks such as GDPR a plus

Additional Skills :

Must be highly available to the team.

Ability to handle IT-related troubleshooting and provide on-call support as needed.

Strong organizational skills with attention to detail.

Must be able to lift 15-25 pounds occasionally.

This role requires proactive thinking, a deep understanding of IT systems, and the ability to manage multiple initiatives across the teams.

BENEFITS PACKAGE

We offer a comprehensive benefits package designed to support your well-being and work-life balance. Enjoy 20 paid holidays and complimentary products, plus 4 weeks of Paid Time Off. You’ll also receive a special PTO day for your birthday, a Mental Health Day, and a Volunteer Day each month. Additional perks include Employee Assistance resources, Tuition Reimbursement, Monthly Health Benefits, Meal Reimbursement, and Life and Disability Insurance. Plus, after one year, we offer a 401(k) match to help you plan for your future.

We are an EEO Employer.

Apply for this job

Receive alerts for other IT Operations Manager job openings

IT Operations Manager

What are the responsibilities and job description for the IT Operations Manager position at Anisa?

What is the career path for a IT Operations Manager?

Not the job you're looking for? Here are some other IT Operations Manager jobs in the Atlanta, GA area that may be a better fit.

We don't have any other IT Operations Manager jobs in the Atlanta, GA area right now.

AI Assistant is available now!