Membership Services Desk Staff

Description

Find Your Potential. Find Your Y.  Working at the Ann Arbor Y is more than just a job. Find opportunities to reach your potential while making a positive impact in our community.  Apply for Membership Staff jobs today and find your potential.  #ForABetterUs #NowHiring 

POSITION SUMMARY:

Provide quality service and information to members and prospective members; greet and welcome all constituents of the YMCA, develop relationships that ensure members’ retention and satisfaction, as well as responsibility for opening the Y, operating and maintaining the Membership Services Desk systems, handling phone calls and ensuring positive member experience with excellent customer service; conduct potential new member tours, sales of new memberships, and follow up with new members during their first 90 days.

ESSENTIAL FUNCTIONS:

• Support the mission, vision and goals of the Ann Arbor YMCA; promote character development and the values of caring, honesty, respect and responsibility by modeling appropriate behavior.
• Have a positive and helpful attitude.
• Interpret and carry out YMCA policies and procedures as they relate to membership and program participation.
• Make good judgments.
• Communicate effectively and professionally through various forms of media, including but not limited to email and telephone.
• Communicate the tangible and intangible value of programs, services and membership offered by a non-profit organization.
• Will connect members with other staff and programs.
• Participate in scheduled department meetings and trainings as assigned.
• Offer feedback to the Welcome Center Coordinator & Assist. Membership Director. Feedback should be intended to improve services we provide.
• Special projects as assigned. This is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor.

GENERAL FUNCTIONS:

• Exemplify a commitment to diversity and inclusion.
• Attend scheduled staff meetings.
• Reads all YMCA communications.         
• Any other duties as needed.

Our culture: We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Together we strive to ensure that everyone, regardless of age, race, gender, gender identity, gender expression, income, faith, sexual orientation or cultural background has the opportunity to live life to its fullest.

Requirements

QUALIFICATIONS:

• Minimum age 18; High school diploma or equivalent is required.
• 12-18 months’ experience in customer service is preferred.
• Strong and productive organization and time-management skills are required.
• Ability to work well independently and as a team player is required.
• Ability to relate to the public and other staff is required.
• Attention to detail, demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment is required.
• Exceptional organizational, computer, communication and interpersonal skills.
• Strong language skills, sound reasoning and aptitude for working with others.
• Must possess a strong understanding of the YMCA mission to promote Healthy Living, Youth Development and Social Responsibility as well as a familiarity with all areas of the Ann Arbor YMCA programming.
• General computer experience and skills are required. Ability to learn and operate membership software within 30 days of hire is required.
• Must relate effectively to diverse groups of people from all social and economic segments of the community, as it relates to membership.
• Multi-lingual ability is preferred.

WORKING CONDITIONS:

1. Ability to walk, stand, and sit (including on the floor) for long periods of time.
2. Must be able to lift and carry supplies weighing up to 20 pounds.
3. Ability to stand or sit while maintaining alertness for several hours at a time.
4. Position may require bending, leaning, kneeling, and walking.
5. Ability to speak concisely and effectively communicate.
6. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
7. Ability to view/enter data for long periods of time.