IT Field Services Analyst

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

Responsible for maintenance of client systems [workstations (hardware, operating system and application software), printers, other peripherals, etc.], user access to network application software, and provides primary support for desktop system network functions. This individual works with Information Management Application Specialists and Technology Analysts for the support and deployment of clinical, academic, and business desktop information systems needs.

This position will likely be working 3rd shift: 11p-7:30a.

Essential Job Functions:
1. Troubleshoots user issues, specifically problems in using client operating systems, client and server applications and network connectivity.
2. Participate in project tasks as required.
3. Participates in the deployment of client hardware and software, as assigned.
4. Performs periodic preventative maintenance for user computer and peripheral equipment.
5. Assists in the update and maintenance of client computer asset inventory records.
6. Resolves unsafe conditions related to computer peripheral equipment and reports unresolved unsafe conditions to IM management.
7. Promptly notifies IM management regarding breaches of hospital or department policy regarding the use of hospital computing equipment (hardware and software).
8. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Knowledge, Skills, and Abilities:
1. Associates Degree in Information Systems/Technology (or equivalent work experience) preferred.
2. 1-3 years experience in a corporate/enterprise desktop client environment with the following expertise:

• Comprehensive knowledge of Microsoft Windows client operating systems (Windows Workstation 2000/XP Professional, etc.) and Microsoft Office (XP/2003).
• Experience in working with systems and applications in a Microsoft Windows client/server environment.
• Experience in working with systems in a Citrix/Thin Client computing environment.
• In depth knowledge and experience with desktop deployment technology – Microsoft SMS, Altiris.
• Programming or scripting skills necessary to assist in client deployment technologies.

3. Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.
4. Initiative and the ability to work independently, with a minimum of daily supervision, are critical for success in this position.
5. Certification/Licensure/Registration: Prefer Microsoft Certified Professional designation in Windows (client) and Office.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

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