What are the responsibilities and job description for the Administrative Specialist II position at Anne Arundel County Health Department?
SALARY
POSTED DATE
CLOSING DATE
Bureau: Family Health Services | Medical Assistance Transportation
Job Description
Nature of Work:
Receive incoming telephone call from Medicaid clients requesting transportation to medical appointments, screening each caller for the following criteria: medical necessity, non-emergency nature, no alternate means of transportation, verification that service is obtained at closest location, verification that Medical Assistance number is valid that service to be provided is covered by Medicaid, checks DMV Records. Inquire if there is a need for an attendant and/or wheelchair accessibility, and provide adequate notification time of appointment (requests must be made 48 hours in advance). Provide daily documentation to vendor/contractor of all approved clients and all pertinent information to complete the transport, such as mode of transportation, appointment time and appointment location.
Maintain adequate filing for transportation documents: typical documents include approvals, no-shows, denials and client complaints, and other documents for eligibility standards. Enter client transportation activity in the computer database. Maintain required annual documentation of eligibility.
Must display a willingness and ability to fulfill requests from supervisors for special assignments which will enhance the efficiency or effectiveness of the program: activities are generally clerical in nature. Must be reliable in attendance and punctual, providing for adequate coverage in times of pre-scheduled absences and must utilize time in an efficient manner. Must display tact and professionalism when dealing with co-workers, clients and the general public. Must be dependable, adaptable and cooperative in accepting direction from authorities. Must display initiative and willingness to learn.
Responds to call-down drills or actual emergency events as soon as possible, regardless of when message is received.
Minimum Qualifications
Education:
High School Diploma or Equivalency (GED)
Experience:
One year of customer service experience.
Notes:
Responsible for scheduling non-emergency transportation services for Medical Assistance (MA) recipients in Anne Arundel County. Duties include initial and quarterly client screenings; determination of MA eligibility; recording of appointments; verification of provider eligibility; and communication of appointments, program guidelines and pertinent information to clients. Expected to demonstrate professionalism, compassion and understanding while reserving judgment in all communications with clients.
Desired or Preferred Qualifications:
Familiarity with medical assistance is preferred but not required. Basic computer skills to include Microsoft Word and Excel.
How to Apply
Applicants who meet the minimum qualifications can apply.
Send a completed County application or resume to:
Human Resources
3 Harry S. Truman Parkway
Annapolis, MD 21401
Fax to 410-222-4392 or email hdrecruiter@aacounty.org.
An Equal Opportunity Employer
Smoke-Free Workplace
Additional job opportunities with
Anne Arundel County
State of Maryland
Reference #1892
Salary : $22
