Office Support Assistant II (Represented)

Position Description

This position announcement will be used to fill a full time, permanent Office Support Assistant II (Represented) position in the Office of Central Services with Anne Arundel County Government.

This is varied and diversified office support work involving a full range of general office support tasks within various departments in the County. Work requires daily interaction with County employees at all levels and the public to receive and provide information, respond to complaints, and answer questions.

NATURE AND VARIETY OF WORK

An employee in this class performs a variety of difficult office support tasks in support of the assigned office or program area. This class of work is distinguished from the Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. The supervisor provides general guidance for new or unusual assignments and recurring assignments are performed independently. The employee follows established procedures and reference manuals containing laws, regulations and procedures to successfully accomplish tasks. Employees perform work using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Work is performed in an office setting and is sedentary in nature. Work products affect the accuracy and reliability of further processes and services. The work involves meeting deadlines and possessing time-sensitive documents. Work includes the operation of a computer keyboard and video display terminals. Work performance is reviewed and evaluated by a supervisor.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Formats and type correspondence, various reports, tables, contracts, Request for Proposals (RFPs), regulations, purchase orders, invoices, and other office documents utilizing a variety of computer systems and software applications.

Reviews, codes, enters, and updates data in manual and/or automated systems to maintain current records, and initiates corrective actions.

Schedules appointments for staff and coordinates calendar commitments for meeting rooms.

Maintains, monitors, and contributes to the modification of filing systems and/or document control procedures.

Tabulates and prepares numerical data, tables, and reports from information found in other sources.

Collects data from existing records and types budget documents, numerical data, financial projections, and income and expenditure reports.

Receives visitors, answers telephones, and supplies information to the general public and other county employees, making referrals as appropriate.

Receives, distributes, routes, and processes invoices/ bills, records cash and/or checks, issues receipts, requisitions, scholarship vouchers, payment requests, applications, claims, orders, forms, and bids for processing.

Receives, reviews, and distributes incoming mail and other materials.

Proofreads documents for accuracy, completeness, and adherence to procedural requirements.

Receives and records cash and/or checks and issues receipts.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of modern office practices, office automation equipment, business English, grammar, spelling, and basic arithmetic.

Considerable knowledge of departmental rules, regulations, procedures, and functions.

Ability to establish and maintain effective working relationships with other employees and the public.

Ability to develop routine office correspondence.

Ability to process office forms, claims, bills, requests, and applications.

Ability to prepare statements and notices, computing applicable charges based on records and regulations.

Ability to meet time-sensitive deadlines and handle confidential records.

Minimum Qualifications

Graduation from high school; and two (2) or more years of experience in general office support duties.

Supplemental Qualifications

Preference will be given to candidates that possess the following:
Three (3) or more years of office/clerical experience, including medical claims processings, with a focus in data entry, mathematical calculations, and data analysis to include the knowledge of medical and health-care terminology
Advanced data entry skills with a focus on accuracy and efficiency, with a strong ability to prioritize tasks in a fast paced environment.
Proficient in analyzing large volumes of information with strong technical knowledge to include but not limited to MS Office and Google Workspace.
Experience in providing exceptional customer service with a focus in addressing customer inquiries