What are the responsibilities and job description for the Mental Health Operations Center Lead position at Anne Arundel County Mental Health Agency?
Supervisory Role in Mental Health Services
We are looking for a dedicated professional to fill the position of Evening Shift Supervisor at our Operations Center. In this critical role, you will oversee the day-to-day activities of phone counselors and ensure effective collaboration with other teams.
Applicants must possess a Master's Degree in Social Work or Clinical Counseling, as well as an LCPC or LCSW-C certification. As the supervisor, you will be responsible for reviewing and approving Credible notes from mental health phone counselors, furnishing monthly statistics to the Director, and working with other teams for efficient case-processing.
Key responsibilities include supervising the evening Team Lead, maintaining program policies and procedures, and conducting daily reviews of client needs for suitable follow-up actions. You will also assess the need for MCT or CIT intervention and communicate with teams to provide summaries of dispatch services.
A generous benefits package is available, including paid time off, agency contributions to individual staff members' 403b accounts, health insurance, long-term disability insurance, and continuing education assistance.
If you are a motivated professional looking for a challenging opportunity, please submit your resume and salary requirements for consideration.
