Office Support Assistant II (Represented)

Anne Arundel County Government is currently hiring for a full-time permanent, Office Support Assistant II (Represented) position in the Office of Inspections and Permits. 

The mission of the Department of Inspections and Permits is to become the most efficient and cost-effective provider of permit issuance, inspection services, and enforcement services for the citizens of Anne Arundel County and assure public safety, health, and welfare insofar as the entire construction and development process affects them. The position of Office Support Assistant II meets and greets all customers who enter the Permit Center. This position provides basic information to customers on permit requirements, distributes permit applications, and issues building and trade permits.

The position of Office Support Assistant II meets and greets all customers who enter the Permit Center. This position provides basic information to customers on permit requirements, distributes permit applications, and issues building and trade permits.

NATURE AND VARIETY OF WORK
An employee in this class performs a variety of difficult office support tasks in support of the assigned office or program area. This class of work is distinguished from the Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. The supervisor provides general guidance for new or unusual assignments and recurring assignments are performed independently. The employee follows established procedures and reference manuals containing laws, regulations and procedures to successfully accomplish tasks. Employees perform work using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Work is performed in an office setting and is sedentary in nature. Work products affect the accuracy and reliability of further processes and services. The work involves meeting deadlines and possessing time-sensitive documents. Work includes the operation of a computer keyboard and video display terminals. Work performance is reviewed and evaluated by a supervisor.(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

• Formats and type correspondence, various reports, tables, contracts, Request for Proposals (RFPs), regulations, purchase orders, invoices, and other office documents utilizing a variety of computer systems and software applications.
• Reviews, codes, enters, and updates data in manual and/or automated systems to maintain current records, and initiates corrective actions. 
• Schedules appointments for staff and coordinates calendar commitments for meeting rooms.
• Maintains, monitors, and contributes to the modification of filing systems and/or document control procedures.
• Tabulates and prepares numerical data, tables, and reports from information found in other sources.
• Collects data from existing records and types budget documents, numerical data, financial projections, and income and expenditure reports.
• Receives visitors, answers telephones, and supplies information to the general public and other county employees, making referrals as appropriate.
• Receives, distributes, routes, and processes invoices/ bills, records cash and/or checks, issues receipts, requisitions, scholarship vouchers, payment requests, applications, claims, orders, forms, and bids for processing. 
• Receives, reviews, and distributes incoming mail and other materials.
• Proofreads documents for accuracy, completeness, and adherence to procedural requirements.
• Receives and records cash and/or checks and issues receipts.
• Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of modern office practices, office automation equipment, business English, grammar, spelling, and basic arithmetic. 
• Considerable knowledge of departmental rules, regulations, procedures, and functions.
• Ability to establish and maintain effective working relationships with other employees and the public.
• Ability to develop routine office correspondence.
• Ability to process office forms, claims, bills, requests, and applications.
• Ability to prepare statements and notices, computing applicable charges based on records and regulations. 
• Ability to meet time-sensitive deadlines and handle confidential records.

Education: Graduation from high school
Expereince: Two (2) or more years of experience in general office support duties.Preference will be given to candidates with the following:

1. Receptionist experience - to include customer service via phone and customer contact through greeting and directing all customers.
2. Knowledge of the permit process
3. Multi-tasking ability
4. Ability to remain calm under pressure

Salary : $37,128 - $60,278