What are the responsibilities and job description for the Senior Care Case Manager (Human Services Specialist) position at Anne Arundel County?
This posting will be used to fill a Full Time, Permanent, Senior Care Case Manager (Human Services Specialist) position within the Anne Arundel County Department of Aging and Disabilities.
This is professional case management and advocacy work on behalf of older adults and individuals with a disability, and their family members. Work involves extensive contact with the public, community organizations and agencies, and County and State personnel.
NATURE AND VARIETY OF WORK
Work could involve developing treatment care programs to address the physical, emotional and social needs of older adults and individuals with a disability. The complexity of work involves knowing the various resources and agencies available to meet client needs and provide them with the counseling, crisis intervention, and administrative assistance required to meet their particular needs. Work also includes serving as an advocate for and protecting the rights of residents of long-term care facilities, which involves receiving, investigating, and resolving complaints made by and on behalf of residents to nursing homes, domiciliary care homes, and assisted living facilities.
The scope of work addresses the needs of a target population or an individual member. The success of a program has a direct impact on the quality of life of seniors and special needs individuals.
General guidance and moderate supervision are received from a program supervisor in performing tasks. Work is evaluated for compliance with operational policies and procedures and the results attained in administering each case. Work may require meeting with clients outside a normal office setting through the home or site visits.(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Monitors and assesses the needs and problems of older adults and individuals with a disability and their families through personal interviews in the home or other appropriate locations.
Develops care plans that alleviate or minimize the impact of problem areas.
Locates and arranges for the timely delivery of appropriate health, social, and community resources.
Provides counseling, case management, and crisis intervention, and acts as an advocate for assigned clients and their families with the goal of keeping the client safely in the community.
Assists clients with completion of administrative applications, advocates on their behalf, and provides follow-up to ensure that services are rendered, and/or explores other options for resolution of problems.
Makes recommendations to improve programs, procedures, and effectiveness of service delivery to the target population.
Interprets social service and aging program policies and procedures to clients and other persons making inquiries.
Reviews client needs as required through in-home face-to-face interviews and adjusts service levels as needed.
Prepares comprehensive and accurate client records in accordance with pertinent regulations, submits statistical and other reports as needed.
Attends appropriate meetings on case management issues and in-service training as necessary to maintain professional standards and currency in resources pertinent to seniors.
Observes confidentiality standards, maintains client files, and collects and enters accurate statistical information on program activities using computerized systems.
Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of human services systems, programs, and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area; two (2) or more years of experience in human services program areas; and a valid non-commercial Class C motor vehicle operator's license.
NOTE: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area may be substituted with graduation from an accredited two-year college or university with an associate's degree in nursing, psychology, or a related area plus an additional two (2) or more years of experience in human services program areas for a total of four (4) years of experience.Preference will be given to applicants who hold Maryland Licensure as an RN (Registered Nurse).
This is professional case management and advocacy work on behalf of older adults and individuals with a disability, and their family members. Work involves extensive contact with the public, community organizations and agencies, and County and State personnel.
NATURE AND VARIETY OF WORK
Work could involve developing treatment care programs to address the physical, emotional and social needs of older adults and individuals with a disability. The complexity of work involves knowing the various resources and agencies available to meet client needs and provide them with the counseling, crisis intervention, and administrative assistance required to meet their particular needs. Work also includes serving as an advocate for and protecting the rights of residents of long-term care facilities, which involves receiving, investigating, and resolving complaints made by and on behalf of residents to nursing homes, domiciliary care homes, and assisted living facilities.
The scope of work addresses the needs of a target population or an individual member. The success of a program has a direct impact on the quality of life of seniors and special needs individuals.
General guidance and moderate supervision are received from a program supervisor in performing tasks. Work is evaluated for compliance with operational policies and procedures and the results attained in administering each case. Work may require meeting with clients outside a normal office setting through the home or site visits.(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Monitors and assesses the needs and problems of older adults and individuals with a disability and their families through personal interviews in the home or other appropriate locations.
Develops care plans that alleviate or minimize the impact of problem areas.
Locates and arranges for the timely delivery of appropriate health, social, and community resources.
Provides counseling, case management, and crisis intervention, and acts as an advocate for assigned clients and their families with the goal of keeping the client safely in the community.
Assists clients with completion of administrative applications, advocates on their behalf, and provides follow-up to ensure that services are rendered, and/or explores other options for resolution of problems.
Makes recommendations to improve programs, procedures, and effectiveness of service delivery to the target population.
Interprets social service and aging program policies and procedures to clients and other persons making inquiries.
Reviews client needs as required through in-home face-to-face interviews and adjusts service levels as needed.
Prepares comprehensive and accurate client records in accordance with pertinent regulations, submits statistical and other reports as needed.
Attends appropriate meetings on case management issues and in-service training as necessary to maintain professional standards and currency in resources pertinent to seniors.
Observes confidentiality standards, maintains client files, and collects and enters accurate statistical information on program activities using computerized systems.
Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of human services systems, programs, and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area; two (2) or more years of experience in human services program areas; and a valid non-commercial Class C motor vehicle operator's license.
NOTE: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area may be substituted with graduation from an accredited two-year college or university with an associate's degree in nursing, psychology, or a related area plus an additional two (2) or more years of experience in human services program areas for a total of four (4) years of experience.Preference will be given to applicants who hold Maryland Licensure as an RN (Registered Nurse).
Salary : $57,876 - $103,971
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