Director of Cloud and Endpoint Solutions

Director of Cloud and Endpoint Solutions

Application Deadline : 7 January 2025

Department : Other

Employment Type : Full Time

Location : Central County

Compensation : $134,565 - $168,206 / year

Description

The Director of Cloud and Endpoint Solutions is responsible for the overall direction, operation, and coordination of the Hybrid Cloud Engineering and Systems Administration teams. This individual makes recommendations for enhancements, upgrades, and new products to meet the dynamic needs of the college while also supporting these technologies with their respective teams as needed. The individual provides leadership, management, and hands-on technical expertise to both Hybrid Cloud Engineering (HCE) and Systems Administration (SA) staff while maintaining partnerships with various Directors, technical teams, and customers for their initiatives. The Director oversees the projects for the area and ensures efficient and effective technical operations.

Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC’s community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college : Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Key Responsibilities

• Serves as the owner of server & endpoint management processes and systems used by technology staff to manage legacy on-prem and cloud-based systems (servers & services) in addition to endpoint devices (PCs, MACs, laptops, mobile devices, printers, MFDs) on and off premises collegewide.
• Leads HCE and SA staff and provides guidance and support in the selection, implementation, and maintenance of appropriate on-prem, cloud, and endpoint systems and tools for use college-wide.
• Responsible for ensuring the accuracy and effectiveness of standards, processes, and procedures used internally by HCE and SA staff with regards to the management and maintenance of on-prem, offsite, and cloud resources in a secure manner.
• Provides oversight and hands-on technical support as needed in the implementation, maintenance, security, and support of Microsoft Azure cloud-based systems for both Administrative and Instructional applications including but not limited to : Active Directory, Azure AD, Azure Virtual Desktop, Azure Lab Services, Azure Virtual Machines (Servers), Microsoft 365, and others.
• Works closely with staff to ensure availability of supported cloud tools and services used on all college managed workstations.
• Leads the HCE staff in the administration and operation of servers including, but not limited to, configuring and maintaining standard server operating system images, building and deploying server resources, and upgrading Windows servers regularly to maintain security and support.
• Responsible for overseeing the monthly patching of servers supporting resources to Administrative and Instructional areas.
• Leads the SA staff in the administration and operation of client management tools including, but not limited to, configuring and maintaining the tool(s), creating and loading operating system images, and building and deploying packages.
• Responsible for overseeing the monthly patching of devices in computer labs, instructional, and administrative areas.
• Leads staff in the secure administration of various network resources such as network printers and group policies.
• Leads a combined staff of HCE and SA team members in various IIT related projects, ensuring that project management and change management best practices are followed.
• Works closely with stakeholders to define requirements, ensures proper testing, and oversees adherence to change management procedures.
• Oversees collaboration with various third-party vendors and partners to configure systems and implement changes as necessary.
• Provides oversight and leadership to ensure availability of various legacy on-prem and cloud-based resources by monitoring systems and services used at all AACC locations.
• Works closely with other IIT teams to ensure appropriate disaster recovery and business continuity plans are in place and current.
• Leads and coaches HCE and SA teams, sets goals, identifies professional development opportunities, and communicates effectively.
• Ensures necessary technical training, awareness, and experience levels are maintained within the HCE and SA teams.
• Regularly conducts research, attends training, and encourages staff to remain abreast of new technologies.
• Participates in regular Azure Architecture Review Board (ARB) meetings, contributing to technical, security, and system design reviews.
• Reports to Vice President of Information and Instructional Technology on all technical issues and opportunities relevant to the area of responsibility.
• Collaborates with Information and Instructional Technology leadership to develop, maintain, and enforce processes and procedures for the area.

Skills, Knowledge and Expertise

Preferred Qualifications :

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Salary : $134,565 - $168,206