Regional Director of Clinical Operations

ABOUT US:

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

POSITION SUMMARY:

The Regional Director of Clinical Operations is responsible for overseeing the clinical and operational performance of multiple clinics and surgery centers within an assigned region. This leadership role focuses on standardizing processes, optimizing efficiency, and ensuring high-quality patient care while maintaining compliance with financial and regulatory requirements. The Regional Director collaborates with senior leadership to drive growth, operational excellence, and clinical effectiveness, ensuring all centers operate at the highest standards.

KEY RESPONSIBILITIES:

Develop and implement strategic initiatives to improve clinical operations and align with the organization's mission and growth objectives.

Provide oversight and direction for multiple locations, ensuring adherence to corporate policies, regulatory standards, and best practices.

Create and execute business plans to achieve performance goals set by senior leadership.

Lead and mentor clinical managers, practice administrators, and operational staff, ensuring a culture of excellence and continuous improvement.

Analyze financial and operational reports to identify opportunities for efficiency, cost savings, and revenue growth.

Identify and implement expansion opportunities, including satellite locations and service enhancements.

Maintain and strengthen relationships with key stakeholders, including physicians, vendors, insurance carriers, and referring providers.

Oversee staffing models and resource allocation to optimize patient flow and service delivery.

Direct marketing, sales, and networking initiatives to enhance practice visibility and patient access.

Ensure confidentiality and compliance with HIPAA, corporate policies, and industry regulations.

Monitor and enforce compliance with organizational policies, procedures, and all federal and state healthcare regulations.

Complete and oversee staff compliance training to uphold accreditation and regulatory standards.

Provide regional leadership and oversight of clinical managers, practice administrators, and operational staff across multiple locations.

Ensure compliance training completion and adherence to policies and regulations.

Monitor daily operations to maintain consistency with organizational procedures and compliance requirements.

REQUIREMENTS:

Associate’s or Bachelor’s degree in healthcare administration or related field preferred.

Five years of progressive practice experience in lieu of degree considered.

Proven ability to lead and manage multi-site healthcare operations effectively.

Strong financial and operational analysis skills.

Experience in developing and implementing strategic growth initiatives.

Expertise in staff leadership, training, and performance management.

Comprehensive knowledge of healthcare regulations, compliance, and clinical best practices.

Excellent communication, problem-solving, and relationship-building skills.

Ability to identify, develop, and implement process improvements that enhance patient experience and operational efficiency.

Regular travel required within region, Travel to corporate office may be required quarterly.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
• Aligning job responsibilities and projects with the company’s goal and mission.
• Pro-active measures in daily work that anticipates problems and develops solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback.
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

PHYSICAL REQUIREMENT:

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Must be able to be stationary for prolonged periods of time

COGNITIVE REQUIREMENT:

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.

BENEFITS & PERKS:

Generous PTO allowance

Holiday Pay

Health, Dental & Vision

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match

Uniform Allowance (clinic only)

Professional Development

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.