What are the responsibilities and job description for the Child Support Officer (Hybrid) position at Anoka County, MN?

Job Posting End Date : January 15, 2025 at 11 : 59pm CST

Hiring range : $54,017.60 to $63,460.80 ($25.97 to $30.51 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11 : 59pm on 01 / 15 / 25 in order to be considered.

Position Description

The Anoka County Human Services Division has current vacancies for the position of Child Support Officer in the Economic Assistance department. Anoka County Child Support Officers provide case management services to parents and caretakers by enforcing court orders pertaining to child support, medical support, and childcare support, while helping families maintain or achieve self-sufficiency. Primary case management tasks include monitoring cases for compliance with court orders, collecting payments, reconciling accounts, and maintaining case records. Child Support Officers also work closely with the Anoka County Attorney's Office in initiating appropriate legal actions and completing legal documents.

If having a positive effect on the lives of your community is part of your vocation, consider a career in Anoka County Human Services as a Child Support Officer!

This is a full-time, exempt, hybrid position. Interviews will take place the week of January 20th, 2025 for those selected to move forward in the hiring process.

Pay & Benefits

Salary : $54,017.60 to $63,460.80 ($25.97 to $30.51 per hour)
2025 Anoka County Salary Schedule Grade 30 : $54,017.60 to $72,904.00 ($25.97 to $35.05 per hour)
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov / benefits.
Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement / professional development opportunities.

Work Location

This position is primarily located at the Blaine Human Services Center, located at 1201 89th Ave NE, Blaine, MN 55434, with occasional work being done at the Anoka County Government Center.

This position may be eligible for flexible work arrangements, including a hybrid work environment, with some days working remotely and some days working in the office.

Expected work hours are Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m.

Job Duties and Responsibilities

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Child Support Officer :

Manage caseload to ensure the collection of child support is in accordance with federal and state regulations.

Conduct client interviews, gather information, decide appropriate legal action and open new case files. Compile and review evidence prior to legal action. Secure and maintain all necessary forms.

Collaborate with other agencies to initiate legal action.

Initiate contact with absent parent(s) and respond to lack of cooperation by oblige, obligor and employers.

Perform ongoing case management including maintaining information in electronic databases. Update information, correct inaccuracies, and document case activities or related correspondence in case files.

Monitor and enforce court orders for the collection of child support.

Complete locate activities for case participants and employers.

Participate in court proceedings, including preparing case documentation, financial calculations and testimony.

Educate and inform the public and clients about child support services.

Provide customer service over the phone and in person.

Qualifications and Requirements :

Minimum Knowledge, Skills, and Abilities Needed

High school diploma or equivalent education.

Two years (2,080 annual hours) of job-related experience.

Successfully pass driver's license background check

In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis

Preferred Knowledge, Skills, and Abilities Needed

Degree in Business Administration, Criminal Justice, Human Services, Paralegal or related field.

Three years (2,080 annual hours) or more of customer service experience.

Strong verbal and written communication skills.

Physical Demands and Work Conditions

Standard office environment.

Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.

Hearing abilities required for general and phone communication, signals, and machine sounds.

Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.

Occasional lifting of 10-20 lbs.

Equipment used includes computers, phones, and standard office equipment.

Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and / or a personal vehicle.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal / driving background check, drug screen and DOT physical, and / or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and / or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.

Commitment to Affirmative Action and Equal Opportunity Employment

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit : http : / / www.anokacountymn.gov / er-faq

Anoka County is an Equal Opportunity Employer, please see our EEO policy : https : / / www.anokacounty.us / 401 / Diversity-EEO

Salary : $54,018 - $63,461

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