ANR Group Inc is accepting resumes foran IS Computer Support Technician located in Richland, WA.
The hourly rate range for this position is $22-$27 per hour. This position is initially expected to be a 6 month assignment, with the potential for extension.
- This is an active recruitment that may close at any time without notice. Interested candidates are encouraged to apply as soon as possible.
DESCRIPTION OF WORK - SPECIFIC
Maintain inventory of software and licenses. Install, maintain, and provide support for software.Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses. Provide technical system support; assist users with available applications and programs. Assist IS analysts in system management.Provide password support and management, manage access to network and network folders.Maintain network security workgroups.Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs. Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.Receive and document customer computer and network trouble calls watching for trends and / or recurring problems.Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion. The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitmentsAttend meetings and trainings.Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.Provide administration and support for Remote Secure Access. Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application.Must participate on the Emergency Response team (ERO) when designated.Must support the biennial refueling outage.REQUIRED EDUCATION and EXPERIENCE
An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience.Experience needs to be directly related to Information Systems / Help Desk. High school diploma or GED required.Required basic knowledge of :Client / server infrastructure
Computer / help desk support
Local area network and desktop computer architectures
Thorough understanding of required duties of a computer support field environment.Obtain and maintain unescorted access to Columbia Generating Station.Work independently and as a part of a team.Competently apply computer knowledge.Understand and follow written and oral procedures.Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems.Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.DESIRED EDUCATION and EXPERIENCE
Associate's degree from an accredited college or university in a Computer Sciences, Engineering, or Sciences related fields preferred.Exceptional customer service skills and IT problem solving capabilities preferred.Desire working knowledge of Nuclear Regulatory environments.Supporting and troubleshooting Windows Operating System and Microsoft Server, client server computing, middleware, and TCP / IP networking; Microsoft Applications such as Office, Internet Explorer, SCCM, and SCOM.IT Telecommunications environments, such as telephone circuits, data communications, plant cabling concepts.ANR offers full benefits including paid holidays, Paid Time Off and Medical, Dental and Vision insurance as well as 401k Match.
Applicants must be punctual, have a good work ethic, and be able to successfully complete pre-employment testing and background investigation.
ANR Group Inc is an equal opportunity / affirmative action employer. We recruit and hire employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran.
Salary : $22 - $27
