What are the responsibilities and job description for the IS Computer Support Technician position at CTG, Inc.?
CTG is seeking to fill an IS Computer Support Technician opening for our client in Richland, WA.
Location : Richland, WA
Duration : 6 months
Duties :
Maintain inventory of software and licenses, install, maintain, and provide support for software.
Assist users in requesting software, track progress of requests, verify software approval status, and track licenses.
Provide technical system support, assist users with available applications and programs.
Assist IS analysts in system management, provide password support and management, manage access to network and network folders.
Maintain network security workgroups.
Act as the primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
Receive and document customer computer and network trouble calls, watching for trends and recurring problems.
Provide advanced technical assistance in resolving IT related problems involving hardware, software, system compatibility conflicts, application operations, connectivity, network, and security issues.
Log customer information into a service request ticket, managing the ticket through to its completion.
Attend meetings and trainings as necessary.
Maintain the fleet of laptop computers, load appropriate software and e-mailboxes for customer checkout, and re-image laptops upon return.
Provide administration and support for Remote Secure Access, track supervisor approvals, create and distribute tokens, and assist users in setup and continued use of applications.
Must participate on the Emergency Response team (ERO) when designated and support the biennial refueling outage.
Skills :
Strong customer service and technical troubleshooting skills.
Proficient in Windows Operating System, Microsoft Server, client-server computing, and TCP / IP networking.
Knowledge of Microsoft Applications such as Office, Internet Explorer, SCCM, and SCOM.
Understanding of IT telecommunications environments, including telephone circuits, data communications, and plant cabling concepts.
Ability to communicate orally with customers and vendors for problem-solving and troubleshooting of computer problems.
Ability to communicate fluently in writing, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.
Experience :
Experience in computer systems support, help desk services, client-server infrastructure, and network security.
Previous experience in IT support related to hardware, software, system compatibility conflicts, application operations, connectivity, and security issues.
Experience working with client-server infrastructures and local area networks.
At least 3 years of experience in Information Systems / Help Desk or related roles.
Education :
An AA degree in a computer-related field; OR an unrelated AA plus one year of experience; OR, in lieu of a degree, a high school diploma plus three years of experience.
High school diploma or GED required.
Associate’s degree from an accredited college or university in Computer Sciences, Engineering, or related fields preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $27 to $29 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Salary : $27 - $29
