What are the responsibilities and job description for the Desktop IT Support Specialist position at Ansco & Associates, LLC?
Looking for an opportunity to make a difference? Then you may have found your next career move. We’re looking for an IT Support Specialist to join our team and help connect America.
Connecting you to great benefits
- Medical, Dental, Vision and Prescription Plans
- Flexible Spending Accounts
- Short and Long Term Disability
- Supplemental Life and AD&D
- 401(k) Retirement Savings w/ Company Match
- Stock Purchase Plan
- Company Discounts
- Legal Insurance
- Paid Time Off and Holidays
What you’ll do as an IT Support Specialist
- Perform PC imaging, deployment, troubleshooting, repairs and replacement.
- Coordinate with ANSCO’s IT Team on purchasing PC equipment.
- Answer & process end-user trouble calls.
- Track, update and resolve tickets in the Atlas Ticketing system.
- Initiate tickets with the appropriate agents/vendors for any break/fix issue that may occur at the locations.
- Provide assistance on Infrastructure projects as needed.
- Conduct tests on all PCs and printers to verify connectivity to the network.
- Resolve IT related questions or issues at the location or escalate as appropriate.
- Maintains an attitude which consistently represents the organizational culture
- Other ad hoc duties as assigned by the IT Director/Manager.
What you’ll need
- To be 18 years of age or older
- Have a solid knowledge of PC setup/troubleshooting and general IT knowledge
- Able to work independently and possess/demonstrate good judgment in stressful situations.
- Good attention to detail and organizational skills.
- Familiar with PC equipment physical installations, i.e. PCs, printers and other computer hardware.
- Individual must be able to work with Microsoft Word/Excel and Google Docs to complete basic tasks.
- Good communication and customer services skills in order to work with services providers, vendors and ANSCO employees.
- Possess a high degree of understanding and knowledge of personal computers, data networking and telecommunications.
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Ansco & Associates, LLC provides a complete variety of construction and engineering services to the wireless and wireline industry. With over 1500 employees located across 60 active work sites, Telecommunication businesses throughout the United States continue to choose Ansco & Associates, LLC for our broad knowledge, diverse workforce, and unparalleled scope of services offered. Throughout the years, Ansco has built its reputation as a telecommunication powerhouse by going above and beyond at any given moment by upholding a strong track record of performance, integrity, and above all, a commitment to our employees and customers.
We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others’ safety top of mind, and uphold the highest ethical standards.
Our company supplies the single most critical resource telecom service providers need: skilled people.
Our talented workforce provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management.
We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!
This is a great opportunity to join Ansco & Associates, LLC. To learn more about our company and benefits, please visit our website www.anscollc.com.
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Building stronger solutions together
Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
