What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Job Description :
- The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.
- The IT Systems Analyst Ill serves as a Tier 1 desk-side support to internal customers.
- This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
Minimum Qualifications:
- A College degree in a technical subject such as Information Technology or equivalent experience.
Preferred Experience:
- CompTIA A
Responsibilities:
- 3 years of experience working in Desktop Support or laptop configuration and deployments.
- 3 years of Microsoft 365 Apps for Business deployments:2 years of customer service experience (Deskside support)
- Must be reliable and consistent in job performance
- Must have an understanding and working knowledge of ITIL
- Must have strong critical thinking skills, customer service, and a can-do attitude
- Must have strong written and verbal communication skills
- Vital in identifying, researching, and resolving complex technical issues
- Proficiency in resolving end-user software application, PC, and web browser error
