Community Health Worker

JOB DESCRIPTION

Position Title: Community Health Worker

Department: Clinical Performance

FLSA Classification: Exempt

Revision Date: January 2025

ORGANIZATION

Answer Health is a high-performing, integrated physician network serving independent practices and providers across West Michigan. We represent approximately 200 independent practices, providing the tools, infrastructure, and support required to adapt to the rapidly changing healthcare environment.

We offer a wide range of value-added services designed to enhance the efficiency and effectiveness of independent practices, including:

· payer contracting/contract support – clinical integration, credentialing, contracting, risk support

· performance improvement, quality improvement, utilization/cost management, care management/coordination, performance reporting

· operational support – training, compliance, billing/coding support, financial management, referral management, group purchasing, and health care insurance

AH Mission

To help patients and independent medical practices thrive.

AH Vision

Answer Health is the premier practice choice for independent providers and their patients.

Value Statement AH Values

We make service our #1 priority = committed, passionate, responsive

We are forward thinking = progressive, creative, innovative

We are dependable = reliable, trustworthy, consistent

We are a team = collaborative, supportive, respectful

We are proud of our organization = dedicated, invested, engaged

Benefits:

Health, Vision, Dental, Short/Long Term and Life Insurance. Company funding for HSA and 401k

Paid Holidays, PTO, No nights or weekends

Bonus opportunities

JOB SUMMARY

Provides support to independent practices to reduce and eliminate patient and practice disparities. Reviews/analyzes data to identify the effectiveness of existing processes and implement screening and intervention procedures for practices regarding Social Determinants of Health and Social Needs. Engages with practice operational and clinical leadership to develop sustainable changes. Collaborates with analysts to develop actionable performance reports. Generates measurable improvements in clinical performance and patient experience. Shares best practices across member practices through individual meetings and monthly work groups.

ESSENTIAL FUNCTIONS

Duties and responsibilities:

1. Provide face-to-face and telephonic interaction with practice contacts to support Social Determinants of Health/Social Needs Screenings.

2. Direct patient outreach to provide information and support accessing community resources.

3. Patient education and advocacy around preventive and chronic disease management.

4. Work with partnered practices to develop and maintain a patient-centered community resource guidebook.

5. Support the development, implementation, monitoring of evidence-based care screening, and intervention methods to meet organizational goals.

6. Coordinate with the PO Informatics Team to provide insight to PO projects and improvement activities.

7. Assist with practice workgroups, meetings, and webinars related to community health work.

Skills and abilities:

1. Ability to work autonomously, with solid time management, priority setting, and organizational skills.

2. Excellent written, verbal communication and interpersonal skills.

3. Ability to make independent decisions based on strong problem-solving skills.

4. Ability to listen to others and maintain strict levels of confidentiality.

5. Ability to function effectively in a fluid, dynamic, and rapidly changing environment.

6. Ability to develop positive, longitudinal relationships with practice managers, clinicians, and work colleagues.

7. Competency in using various computer hardware and software systems (e.g., Microsoft Office).

Required Qualifications:

1. High school diploma, additional education or training in public health, social work, or related field preferred.

2. Previous experience with health care advocacy, health promotion, or health education

3. Experience working with diverse, vulnerable, and sensitive populations

4. Strong knowledge of community assets and local resources

5. Current certification as a Community Health Worker or ability to complete training by June 30, 2025 through Answer Health training and development.

Preferred Qualifications:

· Current certification as a Community Health Worker

· Previous experience working with a network, Physician Organization, Physician-Hospital Organization, or Independent Practice Association.

Work Environment

Office Environment: Office is a professional office setting with individual offices, common area desks, and conference rooms. The noise level in the work environment is usually low to moderate.

Physical Effort: The job includes limited physical demands, typical of the job, which include regular walking, standing, stooping, bending, sitting, typing, using the phone, and lifting light objects.

Mental & Visual Fatigue: Work may produce mental/visual fatigue. Detailed, interactive work requiring alertness and concentration for sustained periods, operation and complete attention to a computer.

Reasonable Accommodations:

Answer Health is committed to providing reasonable accommodation to qualified individuals with disabilities to allow them to perform the essential functions of their position.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $19 - $22