What are the responsibilities and job description for the Community Health Worker - Health Information Assistance position at Cherry Health?
Outreach and education to community residents regarding their health insurance options under Medicaid, Marketplace, and CHIP. Responsible for assisting persons with enrolling in these insurance plans. This is a 40 hour per week, benefit-eligible position typically working during normal clinic hours (Monday through Friday from 8 a.m. to 5 p.m.) but there will be community events that this Community Health Worker will need to attend. Times for the events vary during the week.
Who we are:
Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.
Our Mission:
Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.
Our Vision:
Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.
- High school diploma or GED and complete an online 30-hour training program and certification exam required.
- Previous experience in a health care or community setting; experience in related program and volunteer work preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed.
- Important to note, CHW Level I is a pathway opportunity to certification, with the expectation that all CHWs will be certified by 12/31/2025. Timebound expectations are aligned with the current MDHHS CHW bulletin.
- Conduct outreach to non-health center persons in the health center’s service area
- Help individuals understand and access affordability options (Medicaid, Marketplace, and CHIP) following all training guidelines
- Maintain expertise in eligibility, enrollment, and program specifications
- Provide information and assistance in a fair, accurate and impartial manner
- Provide information and assistance in a manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities (following CLAS standards)
- Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination
- Provide education to health center staff at all sites regarding insurance options so that they can assist in educating their patients/clients
- Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician’s offices, and human services agencies and collaborate and coordinate outreach efforts with them
- Conduct public education activities to community groups to raise awareness of the Marketplace
- Represent the health center at health fairs and other events to provide education regarding health insurance coverage
- Assist persons with enrollment in the Marketplace and Medicaid
- Facilitate consumer selection of a Qualified Health Plan
- Other duties as assigned
Benefits:
Cherry Health has excellent benefit offerings, check out a sample of the benefits available to our team members below!
-
- 3 Medical Insurance Plan options for you and your family
- Dental and Vision Insurance Plans with providers across the State of Michigan
- Generous Paid Time Off benefit that includes 7 paid full day holidays (Including Black Friday!) and 2 half day paid holidays!
- 403(b) Retirement Savings Plan with generous employer match
- MET and MESP 529 Savings Plans
- Pet Insurance!
- Vendor discounts and much more!
Deadline:
We are accepting applications for this position until the position is filled.
Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.
