Answering Service Care - Bilingual Operator, Florida

Join Answering Service Care – Over 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.

At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.

Our Mission:

To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Are you driven by a passion for customer service? Whether you're seeking full-time or part-time opportunities, we're eager to connect with you!

Operator Role:

Empathize. Communicate. Resolve.

We're seeking bilingual (English & Spanish) Customer Service Representatives to deliver exceptional support. This role requires fluency in both English and Spanish to effectively engage with our diverse customer base and ensure seamless communication.

As a key part of our team, you will primarily handle calls for one of our industries, while also providing support for other accounts as needed to assist with overflow.

We proudly serve a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. From Medical and Real Estate to Legal & Finance, Tech & Security, Contractors, and Business Services, we're adept at providing seamless support across all industries.

Responsibilities:

• Engage with customers professionally and empathetically in both English and Spanish, ensuring clear and effective communication.
• Adhere to all scripting guidelines while understanding and addressing customer concerns and inquiries.
• Provide timely and accurate assistance, addressing customer needs with efficiency and courtesy.
• Take and relay accurate phone messages during customer interactions, ensuring clear and detailed documentation.
  
  

Skills & Requirements:

• Bilingual (English & Spanish) – REQUIRED. Must be able to fluently read, write, and speak both languages.
• Empathy and compassion toward customers' situations.
• Keen attention to detail to ensure accuracy in message-taking and customer interactions.
• Strong verbal and written communication skills in both English and Spanish.
• Ability to maintain positivity and patience under pressure.
• Intermediate to advanced computer skills.
• Minimum Technical Requirements. To ensure remote work positively impacts individual performance and overall company goals, we have established specific guidelines and requirements for team members seeking remote work opportunities. Team Members must meet the following minimum technical requirements to be eligible for remote work.
  
  

Compensation:

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

• Pay Rate at Hire: $15.50/hr
• 4 Month Anniversary: $16.50/hr
• 8 Month Anniversary: $17/hr
• 1 Year Anniversary: $17.50/hr
  
  

In addition to these impressive rates, we offer performance bonuses on a weekly basis to maximize your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefits:

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one!)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement
  
  

Core Values:

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to upholding the highest standards in every interaction.
• Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining unwavering focus on our clients' evolving needs.
• Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
  
  

Ready to join a company that values your talent and hard work? Apply now and let’s start this journey together!

➡ What does an Answering Service Operator do? Click Here!