Truth Traveler Full Time Operations

Description

Truth Traveler Operations team members will serve a multipurpose role, and they are responsible for creating the best experience possible for our guests. Truth Traveler expects all employees to embody professionalism and dedication to providing an exceptional guest experience. Employees are expected to contribute positively to our team environment, follow all established policies, and conduct themselves in a manner that aligns with our company values.

The ideal candidate is passionate about sharing the truth of God’s Word in a unique way here at the Truth Traveler.  We are looking for people who have a passion to serve God and others.  Employees must be enthusiastic, energetic, an excellent multi-tasker, and able and willing to learn and change positions quickly.

This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

REQUIREMENTS:

All Truth Traveler employees must have a positive attitude toward employees and guests, able to move and stand for long periods of time, be willing to jump in wherever needed, meet lifting requirements (up to 20 pounds).

Staff Members levels and work status:

• Full-Time: 40 hours per week

DEPARTMENT TITLES:

• Guest Services
• Retail
• Technical Operations (rides)

Qualifications

TITLE: Guest Services

RESPONSIBILITIES

• Provide exceptional service to all guests by creating an excellent first impression by greeting, directing, and answering questions related to the Pigeon Forge Truth Traveler and other Answers in Genesis attractions.
• Proactively engage guests to direct and maintain traffic flow.
• Good problem-solving skills and decision-making ability
• Responsible for maintaining displays and cleanliness throughout.
• Create a SHINE culture environment in all work done
• All other duties and responsibilities as assigned by management.

REQUIREMENTS

• Customer service skills: friendly and courteous with guests
• Strong oral communication skills, comfortable giving directions to guests
• Basic Math skills: Accuracy in cash and financial transactions with guests

TITLE: Retail

RESPONSIBILITIES

• Provide excellent service to all guests in an engaging retail shopping environment.
• Proactively greet and assist guests on the sales floor.
• Assist guests with retail purchases in an efficient and friendly manner.
• Responsible for accurate pricing, re-stocking, and maintaining order and cleanliness of the store.
• Create a SHINE culture environment in all work done
• Approach all tasks with a second-mile mindset.
• Responsible for re-stocking merchandise, straightening displays, and maintaining the cleanliness of the store.
• Assist with inventory and pricing as needed.
• Maintain a safe environment for guests and staff by ensuring walkways are clear of products, boxes, and spills.
• All other duties and responsibilities as assigned by management.

REQUIREMENTS

• Customer service skills: friendly and courteous with guests
• Strong oral communication skills, comfortable giving directions to guests
• Organizational skills: rotation of date-sensitive inventory and cleaning
• Basic math skills: Accuracy in cash and financial transactions with guests

TITLE: Technical Operations (Rides)

RESPONSIBILITIES

• Provide excellent service to all guests, creating an exceptional attraction experience.
• Proactively engage guests and provide directions at the Truth Traveler VR experience, and the Planetarium.
• Ensure the safety of all guests through understanding and adherence to all safety protocols
• Approach all tasks with a second-mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Create a SHINE culture environment in all work done
• All other duties and responsibilities as assigned by management.

REQUIREMENTS

• Customer service skills: friendly and courteous with guests
• Strong oral communication skills, comfortable giving directions to guests
• Good problem-solving skills and decision-making ability

Items Needed for Possible Employment

• Completion of on-line application, https://answersingenesis.org  
• Salary Requirements 
• Salvation Testimony  
• Creation Belief Statement 
• Confirmation of your agreement with the AiG Statement of Faith  
• Completion of a Background Check and Pre-Employment Drug Screen