Health Information Tech III Data Quality Support - Medical Records - Full Time/Days - Req #204714056

Job Objective:

Under the supervision of the Assistant Director of Health Information Services and under the direction of the Service Coordinator will perform a variety of duties related to record processing and data quality support including: researching and merging multiple medical record number assignments, monitoring the newborn screening process, indexing documents in the imaging system and release of information. This position will maintain daily workflow, ensuring timely processing of records and data entry with a high level of quality.

Duties and Responsibilities:

• Data Quality Support Medical Records
• • Researches and merges medical record numbers according to procedure in an accurate manner.
  • Updates all appropriate systems and/or confirms interface updates occurred as expected.
  • Monitoring Newborn Screening process and addresses discrepancies in a timely manner.
  • Confirms that records in imaging system are moved to the appropriate encounter after a fix or merge is completed.
• Indexing
• • Performs quality control and indexing processes to ensure all documents are assigned the appropriate document name and all documents are scanned into the correct patient folder with the highest level of quality.
  • Identifies and rescans incorrectly positioned and poor quality documents.
  • Inserts, appends, and merges documents when and where appropriate.
• Release of Information
• • Copies, prints, or faxes pertinent records in response to requests for release of records or continued care.
  • Protects the confidentiality of primary and secondary health records and releases information as mandated by law, professional standards, and the hospital's policies.
• Other Duties
• • Assists hospital staff, medical staff, public, and patients.
  • Plans, organizes, prioritizes, and coordinates work to achieve functional area goals and maximum productivity and efficiency on a day to day basis.
  • Answers telephones consistent with Service Excellence standards, addresses and/or routes calls appropriately and in a timely manner.
  • Researches and enters patient data into various systems as defined by procedure.
  • Technically evaluates, assembles, and processes documents in preparation for the scanning process while ensuring correct patient identification on each page of record.
  • Performs quality control and indexing processes to ensure all documents are assigned the appropriate document name and all documents are scanned into the correct patient folder with the highest level of quality.

Non-Essential Duties:

• Accepts and carries out other miscellaneous duties and responsibilities as required for maintaining the services provided by Medical Records.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of Microsoft Office applications.
• Knowledge of department policies, practices and operations.

Skills

• Perform data entry accurately with use of a keyboard and mouse.
• Perform duties using computers and equipment required for printing or scanning of documents
• Effective oral and written communication skills.
• Detail oriented and organized.

Abilities

• Ability to learn the advanced aspects of the various indexes, storage, tracking, and retrieval systems.
• Ability to retrieve, reproduce, deliver, track, and file records using various equipment and systems in the facility and offsite.
• Ability to review records and verify patient information.
• Ability to read documentation in chart.

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability

Action Oriented

Customer Focused

Compassion

Effective Communication

Teamwork

Ethics & Values

Integrity & Trust

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its requirements; complies with duty to report behavior standard; demonstrates understanding of purpose for a Compliance hotline and the importance of seeking guidance from a supervisor or the Compliance Officer when in doubt regarding a possible compliance issue
• Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity)

Physical Requirements and Working Conditions:

• Work is usually performed in a normal office environment and may require long periods in sedentary position performing one function.
• Trips within the facility and to onsite storage areas will be required to retrieve or deliver records.
• Frequent use of scanner, keyboard and video display terminal.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GEneral NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education and Experience:

Education

• High school graduate or GED equivalent.

Experience

• One-year prior experience working in an acute care hospital medical record department required.

Required Licensure and/or Certifications:

None