What are the responsibilities and job description for the Technical Account Manager position at Anteriad?
About Anteriad
We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.
Why Join Our Intelligence & Analytics Team?
Anteriad is seeking a Technical Account Manager (TAM) to join our Intelligence and Analytics team on-site in our Rye Brook, NY headquarters. This is an incredible opportunity for an intelligent, energetic, and self-motivated individual to play a vital role within a growing Client Service and Support organization. This position is not eligible for employer-visa sponsorship. This is an on-site position and local candidates will only be considered.
The TAM will support the analytics team in maintaining active relationships with clients, including proactively resolving business and technical issues in service of analytics-based projects. After becoming well versed in intelligence and analytics products, the TAM is expected to expertly prepare for all client meetings and lead all calls with energy and enthusiasm. In addition to speaking with clients, the TAM will be the primary liaison between the internal development team and the client to establish expectations, provide status updates, hand off project deliverables all while seeking and establishing the timeline for the next project.
The successful candidate is a resourceful self-starter who is comfortable working independently as well as collaboratively in a small, fast paced environment. The TAM will be expected to straddle the line between strategic thinking & tactical execution leveraging existing internal datasets and processes vs. creating custom projects. To fit our culture, they must be prepared to work hard & be willing to attempt many different solutions until the best resolution is found.
Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:
- Flexible PTO
- Training & development with unlimited access to Cornerstone Learning System
- Steady, full-time role
- Mix of collaborative & independent work
- Community outreach via Anteriad Cares - Encouraging staff to take time to volunteer
- Professional mentoring program - Career guidance from leadership
- Employee Resource Groups - Collaborate with others that share your passions!
- Great benefits for you and your family
Benefits We Bring To You:
- Comprehensive medical (choice of 3 plans), dental and vision coverage
- Company paid short-term disability, long term disability and life insurance
- Optional supplemental life, accident and critical illness insurance plans
- 401K with company match
- Flexible PTO and generous paid holiday schedule
- Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)
- Free Apple Fitness
- Free Peloton Fitness
- Free Calm Meditation
What You’ll Do:
- Outstanding at problem-solving and project management
- Effective communicator, adept with communication at all levels
- Have strong organizational skills and the ability to manage multiple customers and projects at once
- Be able to grasp technical concepts, communicate them succinctly and clearly and collaborate with managers on delivery of solutions
- Responsible for flawless execution of projects in support of the Analytics team
- Experience working with multiple stakeholders and building strong relationships
What You’ll Bring:
Required
- At least 3-4 years of prior client facing experience
- Self-starter with high level of accountability and the ability to thrive in ambiguous, open-ended challenges
- Strong Excel and polished presentation skills that support data driven storytelling
- Experience using PM software (Jira, Trello, ADO, etc…)
- Strong communication (written and verbal), analytical, organizational, problem solving and computer skills.
- Experience with SQL coding a plus but not required
- Ability to work well in a team environment
