Business Analyst

Position Summary

Understand and analyze the business objectives, processes, and systems for the assigned internal customer departments, in order to identify and implement improvements that will make those customer departments more efficient and effective in accomplishing the Company’s business goals.

Essential Duties and Responsibilities

• Build strong relationships with assigned internal customer departments. Be their translator and advocate to all other Information Technology functions.
• Understand vendor roadmaps and competing solutions from the perspective of timing, functionality, and requirements gaps.
• Manage upgrade projects in coordination with the Application Analyst and Project Manager.
• Interview and obtain formal and informal feedback from members of the assigned customer departments.
• Analyze and document processes and systems to determine how they might operate more effectively, including working towards continuous improvement.
• Identify and document ‘pain points’ and inefficiencies that can be resolved through the use of properly applied technology and processes.
• Clearly document and gain agreement on requirements.
• Conduct vendor evaluations, including requests for information and proposals, demonstrations, gap analysis, etc.
• Contribute to project execution and documentation, including project plans, timelines, communication plans, and test scripts.
• Organize, create, and deliver training materials and classes for all levels of the assigned customer departments and other members of Information Technology.
• Work closely with each of the other groups in Information Technology to provide the best possible application delivery and support to the assigned internal customer departments.

Other Duties and Responsibilities

• Responsibilities during off-hours, as needed.
• Perform other duties as assigned.

Qualifications

Required Education, Experience, Licensure

• Associates Degree in Computer Science or a related field of study; or
  • Two (2) years of experience providing direct support to end users of applications, help desk or other; or
  • Two (2) years of experience in the business of the assigned customer departments with a strong bent towards technology.

Preferred Education, Experience, Licensure

• Bachelor’s Degree in Computer Science or field of study related to an assigned customer department; or
• Four (4) years of direct experience with both the business and applications of the assigned customer departments.

Required Core Competencies – Knowledge, Skills, and Abilities

• Ability to communicate clearly with all levels, from staff to executive, in verbal and written form with both non-technical users and technical Information Technology functions and vendor teams.
• Ability to identify opportunities and drive to solutions that improve assigned departments’ contribution to the Company’s success.
• Ability to manage multiple tasks.
• Ability to thoroughly learn applications and their uses and benefits, from the viewpoints of all levels of the customer departments.
• Basic understanding computer equipment and peripherals.
• Organizational Management: Understand customer organization, operating principles, and relationships.
• Accountability: Hold people accountable for deliverables and knowledge transfer.
• Strategic Skills: Identify opportunities and threats based upon a thorough analysis of current and future trends.
• Judgment: Demonstrate consistent, logical and rational approach to issues.
• Intelligence: Demonstrate the ability to acquire understanding and absorb new information rapidly.
• Discipline: Behavior in accordance with rules of conduct and a good work ethic is applied daily in routine task management.
• Creativity: Propose new and more effective approaches to problems.
• Team Player: Take personal accountability and lead peers toward support of what is best for the Company.
• Change Management: Actively create and endorse positive change.
• Integrity: Does what is right and is trustworthy.

Supervisory Responsibilities

• Functions as an individual contributor with no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Job is performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and communication systems.

Physical Demands

• Occasional field location visits may present more strenuous exertion than office work, like walking around a field location and interacting with the user community located there.

Travel Requirements

• Minimal travel may be required to other locations.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Summary of Available Benefits*:

• Health Care eligibility including Medical & Prescription, Dental and Vision coverages
• Health Savings Account (HSA), Dependent Care FSA and Dependent Care FSA match
• Employer Paid Insurance: Basic Life and AD&D (employee, spouse, child), Short-Term and Long-
  Term Disability Coverage
• Voluntary Insurance: Life and AD&D, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal Services
• Employee Assistance Program (EAP)
• 401(k) with employer matching
• Student Loan Repayment Reimbursement
• Vacation, Personal Choice Days (PCD), Sick Time
• Paid Parental Leave
• Company paid Holidays
• Wellness Reimbursement
• Subsidized Parking and Public Transportation
• Financial Well-being Program
• Professional Membership Reimbursement
• Employee Discount Programs
• Benefits eligibility is dependent on the employee’s job classification. Effective date is the first of the month after the event date or the first of the month if the event date is the first of the month.