Customer Care Representative

Customer Care Representative I, Call Center

Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, Winston-Salem NC

* This is a hybrid position but onsite training will be required based on your location.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

$ 500.00 Sign-On Bonus

Build the Possibilities. Make an extraordinary impact.
Are you looking to elevate your customer service experience and make a difference?
Are you looking to advance your career by getting experience in the ever-growing pharmacy industry?
We have new-hire classes ready for you to start. Apply today!

Elevance Health Offers:

• Extensive career opportunities
• Competitive pay
• Great health, dental, vision, and life benefits
• Ability to get your bachelor’s degree paid for
• Top 20 Fortune 500 Companies on Diversity and Inclusion
• Certified Great Place to Work
• 401K match, Paid Time Off, Holiday Pay
• Gym Reimbursement
• Quarterly incentive bonus and annual increases plan based on performance

Create unforgettable service driven by compassion and purpose. We have amazing members and when they need support getting access to appropriate medications - they contact you. When you join us, you will be there when our members need you the most to ensure their healthcare needs are met. Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our members, and grow your career. From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations.

Minimum Requirements:

• Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.

  
  
  Preferred Skills, Capabilities, and Experience:

  • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact.
  • A member advocate willing to listen and find creative solutions to address and resolve members’ questions, issues, or concerns.
  • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer.
  • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to members or others, and ensuring follow-ups are completed.
  • Flexible and quick learner, willing to adapt to changing member and business needs.
  • For URAC-accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills

    For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.50 to $16.00

    Locations: Nevada

    In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

    
    
    

Salary : $16 - $16