What are the responsibilities and job description for the Desktop Support Analyst position at Anthony & Sylvan Corp?
Join Our Winning Team as a Desktop Support Analyst!
Exciting opportunity with the #1 Residential Swimming Pool Builder in the USA! We’re looking for a technically skilled professional with strong problem-solving abilities to ensure the seamless operation of end-user devices and software. Founded in 1946, Anthony & Sylvan Pools has built nearly 400,000 pools, creating lasting memories for families. Our commitment to of company values of Quality, Integrity, Teamwork, Community, and Customer Satisfaction has fueled our growth for over 75 years. If you’re ready to grow with us, apply today!
General Summary of Position:
The Desktop Support Analyst will play a pivotal role in ensuring the seamless operation of end-user devices and software applications. This position requires a technically skilled professional with strong problem-solving abilities who can deliver efficient and effective IT support.
Essential Duties:
- Provide comprehensive support for Windows 11, ensuring optimal performance and user satisfaction.
- Manage and troubleshoot workstation and peripheral devices, ensuring optimal performance and seamless integration with our IT infrastructure.
- Manage and troubleshoot iPhone and iPad devices, ensuring seamless integration with our IT infrastructure.
- Administer and support Office 365 applications, including installation, configuration, and troubleshooting.
- Utilize Microsoft Intune to manage and secure mobile devices, applications, and data.
- Perform software installations, updates, and troubleshooting to maintain system reliability and performance.
- Respond to and resolve technical issues promptly and efficiently, providing exceptional customer service.
- Collaborate with the IT team to develop and implement solutions that enhance the user experience.
- Maintain accurate documentation of support activities, configurations, and procedures.
- Stay current with emerging technologies and industry best practices to improve support processes continuously.
- Other projects and duties as required/assigned.
- Follows Anthony & Sylvan Pool’s policies and procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in information technology, Computer Science, related field, or equivalent work experience.
- Proven experience as a Desktop Support Analyst or in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A , Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.
- Windows 11: In-depth knowledge of installation, configuration, and troubleshooting of Windows 11 operating systems.
- iPhone and iPad: Proficiency in managing and troubleshooting Apple devices, including iPhones and iPads.
- Office 365: Expertise administering and supporting Office 365 applications and services.
- Microsoft Intune: Experience using Intune for device management, application deployment, and security enforcement.
- Software Installation and Troubleshooting: Ability to perform software installations, updates, and resolve issues to ensure optimal functionality.
Join us at Anthony & Sylvan Pools and be a part of our journey to create exceptional backyard experiences!
Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Experience
Preferred- 5 year(s): IT Support
Education
Required- Bachelors or better in Information Technology or related field
Skills
Preferred- Customer Service
- Problem Solving
- Analytical