What are the responsibilities and job description for the Desktop Support position at Software Technology Inc.?
Greetings for the day!!!
I have the below positions with my client on an emergency basis do let me know your interest.
Role::Desktop Support
Location::Trenton NJ
Duration::Long Term
Onsite work
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Required/Desired Skills Skill Required /Desired Amount of Experience Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support Required 4 Years Professional work experience supporting and trouble shooting PC's running Windows 10 Required 4 Years Professional work experience troubleshooting Dell pc hardware issues. Required 4 Years Professional work experience supporting trouble shooting PC peripheral devices Required 4 Years Professional work experience with the most recent version of the Microsoft Office Suite Required 4 Years Professional work experience imaging computers and physically setting up computers/monitors such as SCCM Required 4 Years Professional work experience using remote assistance tools such as Quick Assist or GoToAssit Required 4 Years Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) Required 4 Years Possesses user friendly customer service skills Required 4 Years Experience with Absolute Computrace Nice to have 0 Experience with hard drive encryption tools such as Bitlocker Highly desired 0
Warm Regards,
Ramakrishna Aripalli !! Talent Acquisition Specialist
Software Technology Inc (STI)
100 Overlook Center, Suite 200
Princeton, NJ 08540
Email: Ramakrishna.aripalli@stiorg.com
Ph no:(609)- 447-3346
Hangouts::krishna.sms86
https://www.linkedin.com/in/ramakrishna-a-b79198102/
www.stiorg.com
I have the below positions with my client on an emergency basis do let me know your interest.
Role::Desktop Support
Location::Trenton NJ
Duration::Long Term
Onsite work
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Required/Desired Skills Skill Required /Desired Amount of Experience Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support Required 4 Years Professional work experience supporting and trouble shooting PC's running Windows 10 Required 4 Years Professional work experience troubleshooting Dell pc hardware issues. Required 4 Years Professional work experience supporting trouble shooting PC peripheral devices Required 4 Years Professional work experience with the most recent version of the Microsoft Office Suite Required 4 Years Professional work experience imaging computers and physically setting up computers/monitors such as SCCM Required 4 Years Professional work experience using remote assistance tools such as Quick Assist or GoToAssit Required 4 Years Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) Required 4 Years Possesses user friendly customer service skills Required 4 Years Experience with Absolute Computrace Nice to have 0 Experience with hard drive encryption tools such as Bitlocker Highly desired 0
Warm Regards,
Ramakrishna Aripalli !! Talent Acquisition Specialist
Software Technology Inc (STI)
100 Overlook Center, Suite 200
Princeton, NJ 08540
Email: Ramakrishna.aripalli@stiorg.com
Ph no:(609)- 447-3346
Hangouts::krishna.sms86
https://www.linkedin.com/in/ramakrishna-a-b79198102/
www.stiorg.com
