What are the responsibilities and job description for the Head of Enterprise Customer Success position at Anthropic?
About the role
As a Head of Enterprise Customer Success at Anthropic, you'll develop and execute the strategic vision for our global customer success organization, establishing Anthropic as the trusted AI partner for enterprise organizations. You'll architect and scale our customer success function, building multiple teams focused on driving customer adoption, optimization, and growth while ensuring responsible AI deployment across diverse enterprise environments. Working directly with C-suite executives and cross-functional leadership, you'll define our enterprise success strategy while building programs that transform how organizations leverage our platform to achieve transformational business outcomes.
Responsibilities:
- Define and execute the strategic vision for Anthropic's Enterprise Customer Success organization, building multiple teams that support our most valuable enterprise relationships
- Develop organizational structure, talent strategy, and leadership development programs to support rapid scaling
- Own executive-level relationships with key strategic accounts, serving as a trusted advisor on AI transformation initiatives
- Drive organization-wide metrics including net retention, account expansion, customer satisfaction, and long-term platform adoption
- Establish enterprise-grade frameworks to assess customer health, identify strategic opportunities, and mitigate adoption barriers
- Create and implement a systematic approach to translate customer insights into strategic business initiatives
- Collaborate with executive leadership to align customer success strategy with Anthropic's broader business objectives
- Lead organizational initiatives with Sales, Product, and Engineering leadership to develop enterprise-focused solutions and go-to-market strategies
- Build and execute a comprehensive strategy to maximize enterprise customer lifetime value
You may be a good fit if you have:
- 10 years of experience in customer-facing leadership roles, with 5 years leading enterprise customer success organizations
- Proven track record of building and scaling global customer success functions at enterprise SaaS or AI companies
- Strategic understanding of enterprise technology adoption, with experience navigating complex organizational environments
- History of owning and growing multi-million dollar enterprise relationships
- Demonstrated ability to develop organizational strategy and execute through multiple levels of leadership
- Experience building and leading customer success programs for transformational enterprise technologies
- Proven ability to influence executive stakeholders and align cross-functional leadership
- Track record of building metrics frameworks that drive organizational performance
- Strategic mindset with ability to balance immediate customer needs with long-term business vision
- Exceptional executive presence and ability to represent Anthropic with C-suite leaders
- Passion for responsible AI adoption and organizational transformation
Deadline to apply: None. Applications will be reviewed on a rolling basis.
