What are the responsibilities and job description for the Customer Service Representative position at Anticimex?
Job Description :
Customer Service Representative
Job Summary
The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry.
Principal Responsibilities
- Provide stellar customer service from the greeting to the conclusion of the call.
- Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
- Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner.
- Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers.
- Routing technicians and sales people when scheduling appointments
- Help customers understand their account ensuring satisfaction.
- Enter clients' information accurately into the computer.
- Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads.
- Process cash payments that are received by the Customer Service Center or the branch.
- Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked.
- Provide back-up support to the incoming calls for the Inside Sales team.
- Document and escalate infractions reported by our customers.
- Comply with all company policies and procedures with all employees.
- Participate in customer service projects on behalf of the department.
- Encourage and foster a harmonious workplace with a positive attitude.
- Collaborate with team members as needed.
- Maintain acceptable attendance and tardiness records.
- Other duties as assigned
Competency / Position Requirements : Knowledge, Skills, & Abilities
Education / Experience :
Physical and Mental Demands
Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%)
Lifting (up to 10 lbs)
Carrying
Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading
FLSA Status : Non-Exempt
Reports to : Team Lead or CSC Supervisor
Direct Reports : None
