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Crew Member - Front of House - Outlaw

Antoon Hospitality Group
Pineville, LA Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/2/2025

General Summary

The Crew Member for Front of House is responsible for providing excellent guest services and working a variety of customer experience positions. A successful candidate will be outgoing, communicate well with others, and ensure that guests are provided with an exceptional experience with the goal of creating repeat business.

Essential Duties and Responsibilities

  • Performs functions of a cashier by operating a point of sale system to take orders and process payments, including the ability to count correct change.
  • Ensures completion and accuracy of order before delivery to the customer’s table after preparation.
  • Assists with filling of orders by cupping sides in accordance with Outlaw’s BBQ portion control standards.
  • Knowledgeable about the Outlaw’s BBQ menu items.
  • Replenishes items needed for service, such as trays, napkins, utensils, etc.
  • Ensures food quality, temperatures, and holding times on prepared menu products in accordance with operating procedures.
  • Ensure product availability and customer impression of the beverage station.
  • Replenishes side menu items in holding wells and ensures quality, temperatures, and holding times are observed.
  • Anticipates needs and assists with side menu preparation as needed.
  • Responsible for cleaning tables and resetting them for new seating; ensuring tables are set in accordance with company standards and guests achieving a pleasurable dining experience.
  • Clears dishes from tables.
  • Assists other team members with maintenance (side work, opening / closing duties) as necessary.
  • Assists in maintaining cleanliness of the restaurant / property including disposal of trash and debris from outside parking lot, cleaning windows and other general cleaning requirements assigned by management.

Knowledge, Skills, and Abilities :

  • Ability to anticipate needs of the customer and proactively work to meet those needs.
  • Able to work variable shifts, weekends, and holidays.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail.
  • Friendly and positive attitude with great communication and listening skills. Smile!
  • Attend shifts according to schedule and in proper uniform.
  • Treat all team members and guests with respect, dignity, integrity, and sensitivity.
  • Provides a safe work environment by complying with safety rules and reporting potential hazards.

    • Physical Demands of the Job

  • Be able to reach, bend, squat, stoop, shake, carry, push and lift items throughout the shift.
  • Good hearing for accurate communication.
  • Occasionally uses a step stool.
  • Consistently kneels to utilize proper lifting procedures.
  • Consistently lifts for product preparation, stocking, and inventory.
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
  • Frequently stoops to pick up supplies and trash.
  • Ability to work standing and walk for 8 hours or more per day.
  • Consistently sees during all activities.

    • Education and Experience

  • Experience in a limited service restaurant is preferred.
  • A high school diploma or equivalent is desired, but not required.

    • Assignment of Duties

    NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.

    PI261070377

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