What are the responsibilities and job description for the Crew Member - Front of House position at Antoon Hospitality Group?
General Summary
The Crew Member for Front of House is responsible for providing excellent guest services and working a variety of customer experience positions. A successful candidate will be outgoing, communicate well with others, and ensure that guests are provided with an exceptional experience with the goal of creating repeat business.
Essential Duties and Responsibilities
- Performs functions of a cashier by operating a point of sale system to take orders and process payments, including the ability to count correct change.
- Ensures completion and accuracy of order before delivery to the customer’s table after preparation.
- Assists with filling of orders by cupping sides in accordance with Outlaw’s BBQ portion control standards.
- Knowledgeable about the Outlaw’s BBQ menu items.
- Replenishes items needed for service, such as trays, napkins, utensils, etc.
- Ensures food quality, temperatures, and holding times on prepared menu products in accordance with operating procedures.
- Ensure product availability and customer impression of the beverage station.
- Replenishes side menu items in holding wells and ensures quality, temperatures, and holding times are observed.
- Anticipates needs and assists with side menu preparation as needed.
- Responsible for cleaning tables and resetting them for new seating; ensuring tables are set in accordance with company standards and guests achieving a pleasurable dining experience.
- Clears dishes from tables.
- Assists other team members with maintenance (side work, opening/closing duties) as necessary.
- Assists in maintaining cleanliness of the restaurant/property including disposal of trash and debris from outside parking lot, cleaning windows and other general cleaning requirements assigned by management.
Knowledge, Skills, and Abilities:
- Ability to anticipate needs of the customer and proactively work to meet those needs.
- Able to work variable shifts, weekends, and holidays.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Friendly and positive attitude with great communication and listening skills. Smile!
- Attend shifts according to schedule and in proper uniform.
- Treat all team members and guests with respect, dignity, integrity, and sensitivity.
- Provides a safe work environment by complying with safety rules and reporting potential hazards.
Physical Demands of the Job
- Be able to reach, bend, squat, stoop, shake, carry, push and lift items throughout the shift.
- Good hearing for accurate communication.
- Occasionally uses a step stool.
- Consistently kneels to utilize proper lifting procedures.
- Consistently lifts for product preparation, stocking, and inventory.
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
- Frequently stoops to pick up supplies and trash.
- Ability to work standing and walk for 8 hours or more per day.
- Consistently sees during all activities.
Education and Experience
- Experience in a limited service restaurant is preferred.
- A high school diploma or equivalent is desired, but not required.
Assignment of Duties
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.
