Help Desk Technician

Help Desk Analyst

Location: Denver, Colorado 80203 (Remote )

Job Description:

My Colorado Service Desk Specialist/Live Chat Agent

Work schedule:

Training Monday - Friday 9AM - 6 pm. 3 - weeks of training

Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training

The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities will include:

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.

OR

• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Please Share the profile to steve@anveta.com or reach me 469-813-0748.

Job Type: Contract

Pay: $24.47 - $26.13 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Software troubleshooting: 3 years (Required)

Work Location: In person

Salary : $24 - $26