Inside Sales Manager

Any Hour Group – Inside Sales Manager

Location: Orem, Utah

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, with a team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. As we continue to expand, we are seeking an Inside Sales Manager.

A role of an Inside Sales Manager for the Any Hour Group requires effective team leadership and development, including hiring, training, and managing a team of inside sales representatives. The individual will provide ongoing coaching, feedback, and performance evaluations to foster a results-driven, customer-centric culture. In terms of sales strategy and execution, the position involves developing and refining scripts and sales processes to ensure effective follow-ups, as well as monitoring key performance indicators (KPIs) such as conversion rates, call volume, and revenue generated from unsold estimates.

The individual will also be responsible for identifying opportunities for process improvements and sales growth. Additionally, the role involves customer engagement and follow-up, ensuring the team contacts homeowners in a timely, professional manner while implementing strategies to overcome objections and close sales, all while maintaining a customer-first approach to drive revenue. The individual will also manage data through CRM systems to track leads, calls, and conversions, regularly reporting performance to leadership and analyzing sales data to identify trends and new opportunities for growth.

Key Responsibilities:

• Recruit, develop, and lead a team of inside sales representatives.
  
• Develop and refine sales scripts and processes for effective follow-ups.
• Monitor KPIs such as conversion rates, call volume, and revenue from unsold estimates.
• Ensure timely and professional customer follow-up, implementing objection-handling strategies.
• Provide regular performance reports and analyze sales data for trends and opportunities.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications or a related field(preferred but not required) or equivalent work experience in sales leadership, coaching, or customer service management
• 3 years of sales management experience, preferably in an inside-sales or call center environment
• Experience in home services, HVAC, plumbing, or similar industries is a plus
• Certifications (preferred but not required): Sales Certifications (e.g., Service Titan, HubSpot Inbound Sales, Sandler Sales Training) or leadership development programs are a plus

What We Offer:

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• On-site full gym & basketball/pickle-ball court
• Weekly pay
• Company events & parties for individuals & families
• Paid time off

Pre-employment background check & drug test required