What are the responsibilities and job description for the ServiceNow Business Analyst | Hybrid | W2 Profiles Only position at Aorton Inc?
Job Details
Role: ServiceNow Business Analyst
Location: Boston MA- Hybrid
Responsibilities
· ServiceNow end user and customer communication
· ServiceNow end user and customer training
· Working with the process team to drive out requirements
· Working within the Engineering team to articulate technical challenges and opportunities
· Participating and contributing to workshops offering best possible solutions
· Specific ITSM or ITIL experience and exposure
· A strong background as a Business Analyst
· A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
· A willingness to travel to other locations particularly Birmingham
· The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff
Qualifications
· Experience leading a similar transition or integration projects
· Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health)
· 5-10 years' experience in a ITSM consulting or ITSM system business analysis role
· Highly capable at critical analysis of current processes and identification of gaps vs
· Capable of applying pragmatism in end-user requests and discussing advantages and disadvantages of certain approaches to articulate future state
· Highly Knowledgeable of ITSM processes, in particular, but not limited to request fulfillment
Location: Boston MA- Hybrid
Responsibilities
· ServiceNow end user and customer communication
· ServiceNow end user and customer training
· Working with the process team to drive out requirements
· Working within the Engineering team to articulate technical challenges and opportunities
· Participating and contributing to workshops offering best possible solutions
· Specific ITSM or ITIL experience and exposure
· A strong background as a Business Analyst
· A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
· A willingness to travel to other locations particularly Birmingham
· The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff
Qualifications
· Experience leading a similar transition or integration projects
· Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health)
· 5-10 years' experience in a ITSM consulting or ITSM system business analysis role
· Highly capable at critical analysis of current processes and identification of gaps vs
· Capable of applying pragmatism in end-user requests and discussing advantages and disadvantages of certain approaches to articulate future state
· Highly Knowledgeable of ITSM processes, in particular, but not limited to request fulfillment
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