Office Manager

Office Manager – Hematology/Oncology Practice

We are helping our client in the Jamestown area hire an Office Manager for their Hematology/Oncology group to oversee the daily operations of their community-based practice. This individual will be responsible for managing business operations, supervising non-clinical staff, ensuring exceptional patient experiences.

Key Responsibilities:

• Oversee office operations, including patient scheduling, administrative workflows, and compliance with medical practice regulations.
• Supervise and support non-clinical staff, handling scheduling, performance management, and conflict resolution.
• Manage patient records and ensure adherence to electronic medical record (EMR) protocols.
• Monitor office expenses, track budgets, and coordinate vendor relationships.
• Ensure staff coverage, oversee time and attendance, and approve time-off requests.
• Collaborate with Accounts Receivable for deposit accuracy in QuickBooks and assist Accounts Payable with vendor payments and monthly reporting.
• Maintain compliance with payer rules, federal, state, and local medical practice regulations.
• Hire, onboard, train, and manage performance of administrative staff.
• Optimize office workflow to enhance key performance indicators (KPIs) such as patient retention and satisfaction.
• Oversee front desk operations, including scheduling, insurance verification, and co-payment processing.
• Address patient concerns and assist in resolving escalated issues.
• Coordinate lab and office equipment maintenance, IT troubleshooting, and supply inventory.

Qualifications:

• Bachelor’s degree in Healthcare Administration (preferred) OR Associate’s degree with 2 years of experience OR High School Diploma/GED with 3 years of experience in a medical office.
• Experience in a healthcare or medical office setting required.
• Proficiency in EMR systems and medical office administration.
• Strong leadership, problem-solving, and time-management skills.
• Ability to manage budgets, compliance, and office operations efficiently.

Salary: $55K–$65K, based on experience.

This is a hands-on management role in a growing oncology practice that values compassionate care, efficiency, and operational excellence. If you are a motivated medical office professional ready to take on a leadership position, we encourage you to apply!