Account Management and Sales Support- Order Processor

Summary/Objective

The Order Processor supports the Account Management & Sales Support team by ensuring efficient order entry and fulfillment. Primary duties include order processing, coordination between departments, and customer communication. The role requires strong attention to detail, organization, and the ability to thrive in a fast-paced environment.

Functions

• Order Entry: Accurately enter and process sales orders in current ERP system.

• Order Maintenance: Track any order changes - per account or internal team - and ensure they are reflected in the system. Review, schedule, and release shipments to meet customer deadlines.

• Issue Resolution: Identify and resolve discrepancies related to pricing, availability, and fulfillment.

• Support: Communicate with accounts and end-users via phone, email, and Zendesk to ensure seamless order processing and triage.

• Shipping & Documentation: Prepare and dispatch shipping documents in tandem with the Shipping Department.

• Inventory & Production Monitoring: Track schedules, expedite orders, and manage delays.

• Samples & Replacements: Process requests for samples for Sales and other internal teams and product replacements for accounts and end-users.

• Collaboration: Work closely with Sales, Manufacturing, and Shipping to ensure smooth order processing and all parties are kept up to dateon developments.

• Record Keeping & Process Improvement: Maintain accurate records and contribute to workflow enhancements.

Competencies

• Detail-Oriented & Accurate in data entry and order processing.

• Strong Communication Skills to engage with internal teams and accounts.

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).

• Ability to Multi-Task & Work in a Fast-Paced Environment.

• Customer-Focused & Problem-Solving Mindset.

• Team Player & Collaborative Workstyle.

• ERP Experience (GP or Business Central preferred but not required).

• Familiarity with E-commerce order processing (EDI, HighJump, or similar systems).

Education & Experience

• High school diploma or equivalent required; associate or bachelorsdegree preferred.

• 23 years of experience in order processing, sales support, or account management in a B2B/manufacturing setting.

Work Environment

Professional office setting with regular computer and phone use. Occasional warehouse or production team interactions. Hybrid: Mon - Thurs on-site; Fri remote.

EEO Statement

AP&G Co., Inc. is an Equal Opportunity Employer and does not discriminate based on race, religion, age, sex, gender identity, sexual orientation, disability, national origin, veteran status, or any other protected category under applicable law.