Account Management & Sales Support- Order Processor Retail Sales

Account Management & Sales Support- Order Processor Retail Sales 

Summary/Objective

AP&G Co., Inc. is seeking a highly organized and detail-oriented Retail Sales Support Specialist – Order Processor to join our team. This role is essential in managing and processing sales orders, ensuring accurate and timely product delivery while providing exemplary customer service. The ideal candidate will possess strong communication skills, a proactive mindset, and the ability to collaborate effectively with internal teams and customers to guarantee a seamless order fulfillment process.

Functions

· Accurately process incoming sales orders and ensure timely entry into the current ERP system.

· Communicate with customers to confirm order details, resolve issues, and provide shipment updates.

· Collaborate with cross-functional teams to ensure on-time shipping in accordance with customer requirements.

· Assist the Retail Sales team with data analysis, reports, and order-related inquiries.

· Provide post-sales support, including processing returns, issuing credits, and capturing non-conformance details.

· Support inventory management and product allocation as needed.

· Monitor and troubleshoot Electronic Data Interchange (EDI) mapping issues, working closely with the EDI team to resolve any discrepancies.

· Identify and propose process improvements to enhance efficiency and customer experience.

· Maintain consistent communication with customers via phone and email.

Competencies

· Proven experience in order processing, sales support, or customer service.

· Experience with ticket management systems (Zendesk preferred).

· Exceptional attention to detail and organizational skills.

· Strong problem-solving and analytical abilities.

· Excellent communication and interpersonal skills.

· Proficiency in Microsoft Office Suite, particularly Excel.

· Ability to multitask and prioritize workload in a fast-paced, deadline-driven environment.

· Self-motivated with the ability to work both independently and collaboratively.

· Familiarity with ERP systems (Business Central preferred).

· Experience working with Electronic Data Interchange (EDI) systems.

· A customer-focused mindset with a passion for delivering outstanding service.

Education & Experience

· High school diploma or equivalent required; associate or bachelor’s degree preferred.

· 2–3 years of experience in order processing, sales support, or account management in a B2B/manufacturing setting.

Equal Employment Opportunity (EEO)

AP&G Co., Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, age, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other characteristic protected by applicable law.