What are the responsibilities and job description for the Customer Support Coordinator position at AP Recruiters & Associates?
Customer Support Coordinator
Location : Kansas City, MO 64198
Expected Duration : 10 months
About Our Client :
Our client is a prestigious financial institution that plays a vital role in the nation's financial and economic systems. They are known for their commitment to innovation, technological advancement, and maintaining the highest standards of security and service. With a strong focus on diversity and inclusion, they offer a professional work environment that values collaboration, continuous learning, and excellence in service delivery.
Position Overview :
We're seeking a detail-oriented Customer Support Coordinator to join our client's dynamic team in a hybrid work arrangement (50% on-site in Kansas City). This role combines technical testing, customer service excellence, and operational support in a sophisticated financial environment.
Key Responsibilities :
- Coordinate and execute testing activities for application maintenance and enhancements
- Provide professional customer service to internal and external stakeholders
- Manage operational queues and maintain service level agreements
- Handle sensitive information with strict adherence to security protocols
- Monitor inventory and complete daily accounting activities
- Participate in technology implementation and process improvement initiatives
Required Qualifications :
What We Offer :
Salary : $37
