What are the responsibilities and job description for the Customer Service Representative position at Apartment Agents?
Company Overview :
At Apartment Agents, Inc. we provide more than just an apartment rental. We provide an authentic community setting, unparalleled customer service and an array of amenities to enhance your living experience — all at a price you can afford. We believe in minimum hassle and maximum value. This means :
Our Mission :
To provide exceptional service, quality homes, and places of business while maintaining growth and profitability.
Our Values :
At AAI, we value integrity, excellence, and caring, committed people.
Job Summary :
We are seeking a highly skilled and customer-focused Customer Service Representative to join our remote team. As the first point of contact for our customers, you will provide expert support, resolve concerns, and ensure a positive experience.
Key Responsibilities :
- Provide exceptional customer service via phone, email, and other channels
- Manage and resolve client inquiries and concerns in a professional and efficient manner
- Educate and empower clients with knowledge to prevent future issues
- Maintain accurate records, files, and documentation
- Collaborate with internal teams to ensure effective communication and issue resolution
- Perform other administrative tasks as needed
- Greet and assist current and prospective residents
- Develop knowledge of rental applications, screening processes, and community policies
- Show apartments to prospects and prepare leases and paperwork
Requirements :
Schedule :
Pay :
If you are a customer-focused and detail-oriented individual with excellent communication skills, please submit your application, including your resume and cover letter, to join our team.
Salary : $30 - $35