What are the responsibilities and job description for the Rental Customer Service Representative position at MCREE FORD INC?
• Provide exceptional customer service in every interaction including retail front end and corporate communications
• Collect required information from the customer on every call per established criteria
• Answer lost and found inquiries by researching vehicle information and locating the car on the lot
• Use experience to identify customer needs and handle accordingly
• Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
• Provide timely and accurate information reflecting a customer-oriented image for the company
• Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
• Communicate information considered unsatisfactory by customers in a tactful manner
• Offer alternatives and options to overcome objections
• Adhere to shift assignments in a demand driven operation
• Accept repetitive work tasks performed in a confined work area
• Proven ability to become an expert in all related applications, policies, and the vehicle rental process
• Maintain Dale Holdings’ standards for appearance, professionalism, and dependability
• Understand the damage loss report reporting procedure
