What are the responsibilities and job description for the Rental Customer Service Representative position at Dale Holdings, Inc.?
Description
- Provide exceptional customer service in every interaction including retail front end and corporate communications
- Collect required information from the customer on every call per established criteria
- Answer lost and found inquiries by researching vehicle information and locating the car on the lot
- Use experience to identify customer needs and handle accordingly
- Demonstrate sincerity and empathy when appropriate by using the proper voice / tone pitch and word choice
- Provide timely and accurate information reflecting a customer-oriented image for the company
- Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
- Communicate information considered unsatisfactory by customers in a tactful manner
- Offer alternatives and options to overcome objections
- Adhere to shift assignments in a demand driven operation
- Accept repetitive work tasks performed in a confined work area
- Proven ability to become an expert in all related applications, policies, and the vehicle rental process
- Maintain Dale Holdings' standards for appearance, professionalism, and dependability
- Understand the damage loss report reporting procedure
