What are the responsibilities and job description for the Information Technology Support Specialist position at Apartment Association of Orange County?
Our client in the fashion space is looking for an IT Support Specialist to join their team on an ongoing contract basis.
Make your application after reading the following skill and qualification requirements for this position.
Key Responsibilities
- Technical Support : Provide comprehensive support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems efficiently and effectively.
- System Maintenance : Perform routine maintenance tasks, including system updates, backups, and security patches. Monitor IT systems for performance issues and take proactive measures to ensure stability.
- Incident Management : Track and manage support requests using the IT service management system. Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations.
- Installation and Configuration : Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems.
- User Training : Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices. Create user guides and documentation as needed.
- Documentation : Maintain accurate records of support requests, resolutions, and system changes. Update knowledge base articles and internal documentation to reflect current practices and solutions.
- Problem Resolution : Identify recurring technical issues and collaborate with team members to develop and implement long-term solutions. Analyze root causes and suggest improvements to prevent future problems.
- Collaboration : Work closely with other IT team members and departments to address cross-functional issues and support IT projects. Communicate effectively with stakeholders to ensure alignment and project success.
- Compliance and Security : Ensure all IT support activities adhere to company policies, security standards, and regulatory requirements. Implement best practices for data protection and system security.
Qualifications
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